Job Description

Reed is the most recognised recruitment brand in the UK, with a rich history and reputation for improving lives through work, for over 60 years.Delivering recruitment solutions with many household brands throughout the UK and globally, we find new jobs and careers for people from many different backgrounds across multiple business sectors.

We look for people who enjoy an inclusive and collaborative environment, who strive for performance and celebrate team success, in a rewarding career.

Pay Range

Salary - £28,500 - £30,000

Reed Talent Solutions are hiring in Northampton Distribution Centre!

We're looking to recruit an Onsite Team Manager to join our Service Delivery team and support one of our key clients.

Reed supply flexible and temporary workforce solutions through Angard Staffing to Royal Mail sites all across the country, managing year round recruitment as well as seasonal peaks.

The start date for this role is 17th August 2026.

The end date for this role is December 2026.

Shift pattern

Full time Monday - Friday

8am - 5pm

Fixed Term Contract

As an On-Site Team Leader, you will support the On-Site Team Manager in delivering a high-quality 24-hour operation, leading the evening shift and ensuring exceptional service for our client, workers and stakeholders.

This is a fast-paced, structured and operational leadership role where you will be responsible for leading a team of On-Site Coordinators, supporting workforce planning, resolving operational issues and ensuring all KPIs, SLAs and compliance requirements are achieved.

The On-Site Team Leader will play a key role in ensuring operational continuity across the site, acting as the first point of escalation during the evening shift and deputising for the On-Site Team Manager when required.

What you’ll be doing:

• Leading, coaching and supporting a team of On-Site Coordinators

• Providing day-to-day supervision across the evening shift

• Allocating workloads and supporting workforce deployment

• Acting as the first escalation point for workers, Coordinators and clients

• Monitoring staffing levels and operational performance

• Supporting workforce planning to achieve fulfilment targets

• Building and maintaining strong client relationships

• Ensuring KPIs, SLAs and compliance standards are achieved

• Supporting investigations relating to attendance, conduct and performance

• Producing shift handover reports for the Team Manager

• Supporting recruitment, onboarding and training activities

• Coaching and developing On-Site Coordinators

• Promoting a culture of safety, accountability and continuous improvement

• Deputising for the On-Site Team Manager during periods of absence

Who we’re looking for?

• Experience within recruitment, logistics or another fast-paced operational environment

• Previous experience supervising or leading a team

• Excellent communication and stakeholder management skills

• Strong leadership and problem-solving ability

• Ability to work effectively in a fast-paced operational environment

• Experience delivering against KPIs and SLAs

• Strong organisational skills and ability to prioritise workload

• High level of computer literacy, particularly with MS Office and operational systems

• Confident, proactive and committed to delivering outstanding service

What can Reed offer you?

Reed truly is a great place to work (just check our Glassdoor reviews...), we are employee focused and offer a comprehensive benefits package including:

• Outstanding opportunities for development and progression

• Reed discount hub - giving you access to thousands of exclusive discount and cash back opportunities

• Refer-a-friend scheme

• Cycle to work scheme

• Electric Vehicle scheme

• And much, much more!

If you feel like this could be the role for you, we would love to receive an application! Click 'Apply Now' and our dedicated recruitment team will be in touch.

Feel what it’s like to truly belong…
All job offers are subject to satisfactory references and compliance with vetting requirements applicable to the job role. Reed is an equal opportunities employer.We aim to ensure that no candidate or employee receives less favourable treatment on the grounds of gender, race, disability, sexual orientation, religion or belief, age, gender identity, marital or civil partnership status, pregnancy or maternity.We are a Mindful Employer and offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria. As a proud signatory of the Armed Forces Covenant, we welcome applications from ex-services personnel, reservists and cadets and offer a guaranteed interview for applicants who meet the minimum criteria.