Job Description

Natixis in Portugal is a Centre of Expertise whose mission is to transform traditional banking by developing innovative solutions for the business, operations and work culture of Groupe BPCE worldwide. 

As part of Groupe BPCE’s international division, Natixis in Portugal designs and delivers solutions for its two core areas – Corporate & Investment Banking and Asset & Wealth Management – as well as transversal services that support all entities across the Group. 

With more than 3,000 employees representing 46 nationalities, the teams work across Information Technology, Banking Support Activities, and Compliance, in an integrated, inclusive, and cross-functional way, supporting all business lines and platforms of the Group. 

A disruptive mindset and a culture of proximity and agility identify Natixis in Portugal Team and reflect the company's mission to transform traditional banking at a global scale: a perfect match in the Portuguese dynamics and entrepreneurial ecosystem.

Main Responsibilities

• Team Leadership:
  • Lead and mentor a team of network security specialists, fostering a collaborative and motivating work environment.
  • Organize weekly meetings to assess team performance, address issues, and encourage innovation.
• Project and Team Management:
  • Act as Squad Lead to coordinate network security projects, ensuring objectives are met within deadlines.
  • Manage exceptions and specific client requests while ensuring compliance with security standards and company policies.
• Service Delivery Management:
  • Ensure the quality and continuity of network security services provided to clients.
  • Handle management escalations and client feedback to quickly resolve incidents and concerns.
  • Oversee ticket management (incidents and requests), ensuring rigorous follow-up and effective communication with clients.
• Technical Expertise:
  • Provide technical expertise in the field of network security, staying updated on the latest trends and technologies.
  • Act as a technical reference for the team, offering guidance and support in resolving complex incidents.
• Continuous Improvement and Reporting:
  • Implement continuous improvement processes to optimize team operations and client satisfaction.
  • Produce regular reports on team performance, incidents handled, and service levels to inform management and stakeholders.

Additional Information

Our workplace reflects the vibrant spirit of our locations, with initiatives such as a Green Transportation Budget, electric bikes and a flexible Hybrid Work Policy. We promote wellbeing through the Honolulu Wellness Club, a Prayer Room, a Lactation Room, and themed Villages that inspire creativity and collaboration. Through our ESG and DEI strategies, we are committed to being inclusive, caring, and fair, ensuring every voice is heard and valued.