Job Description

Job Duties include the duties for level 1 and 2 MAP Coordinator plus additional Leadership responsibilities. Other duties may be assigned:

Level 1

• Serves as liaison between patients and physicians' offices regarding medication assistance programs.
• Oversees completion of enrollment forms and follows up on medications requests.
• Maintain EMR data and medication lists related to MAP
• Ensures that approved patients are re-enrolled as appropriate
• Maintains accounts for MAP patients enrolled in foundations, including billing foundation on their behalf as indicated.
• Maintains understanding of the manufacturer’s drug programs and foundations available to qualified MAP clients.
• Keeps current on health-related community agencies/resources to refer MAP patients and families as needed.
• Assists in development and implementation of marketing plans for the promotion of MAP to clients, hospital staff and community.
• Represents the Pharmacy Department and Deaconess in appropriate and related community agency activities.
• Participates in Department meetings, in-services, and conferences.
• Participates in quality improvement activities related to Pharmacy or Hospital as appropriate.
• Presents a professional appearance and promotes a positive image of Deaconess Health System Pharmacy.
• Adheres to the Pharmacy Department and hospital policies and procedures; including Corporate Compliance.
• Assumes responsibilities for other Pharmacy Department activities when necessary following appropriate orientation.

Level 2

• Must be full time
• Designated trainer for new staff
• Implement at least 2 process improvement ideas per quarter
• Assists in training of office staff and other personnel regarding MAP.
• With the Lead MAP Tech, assists in data collection and outcome evaluation for MAP.
• Developing the workload assignment calendar.
• Other duties as assigned by pharmacy supervisor or lead tech.

Leadership responsibilities/competencies

• Models expected behavior for staff.
• Communicates with patients for issue resolution as needed.
• Assists Ambulatory Pharmacy Manager and Supervisor with budget and other financial activities related to MAP.
• Effectively addresses performance management topics (coaching, appraisals, competency, rewards, development & discipline).
• Serves as a working advisor for management issues and staffs as necessary to meet the needs of the department.
• Provides direction and training to staff.
• Conduct random audits on all staff for accuracy and appropriateness with findings reported to the pharmacy supervisor.
• Completion of monthly statistics and dashboard.
• Coordinates staffing and delegates work assignments appropriately.
• Prepares work schedules as appropriate.
• Demonstrates fiscal responsibility.
• Assists the manager and supervisor in operational planning, automation and IT technology, clinical and business reporting, and advertising/growth of the service.
• Designations for area of responsibility and accountability will be based upon needs of the department.

• Competencies: If applicable and not listed below, please refer to the department for required competencies.