Are you ready to lead and inspire a high-performing Collections team within the Insurance space?
Who are we?
Located in the heart of Sydney CBD, CCSG is a full service debt recovery agency incorporating contingent debt collections, legal services, investigations and debt purchase. Our goal is to create a better workplace, deliver superior client and customer outcomes, and ensure sustainable financial results for all stakeholders.
We're a team of high energy and enthusiastic people. We truly believe in the importance of providing customer excellence for both our customers and clients, living our corporate values of Commitment, Compliance, Service and Greatness.
We are a bunch of committed likeminded people with brilliant minds who thrive of collaboration, knowledge sharing and collective success. We work hard to achieve results and acknowledge the importance of balance and flexibility. We create a collaborative and supportive environment with a culture that recognises our achievements and celebrates our wins as we continue to learn and grow together.
We work with clients across Insurance, Asset Finance, Banking and Finance, supporting customers to resolve outstanding debts in a compliant, professional and fair way.
As a Team Leader, you will assist the Collections Manager in leading a team of skilled account managers to ensure the efficient recovery of insurances. Your responsibilities will include overseeing recovery and skip tracing efforts, reviewing and referring files for litigation, and driving the team to achieve targets and KPIs set by management.
This is a Sydney CBD-based leadership role, with a strong expectation of regular office presence given the importance of visibility, collaboration and frontline leadership. Some flexibility may be available in line with business needs and CCSG’s ways of working.
Our office is close to public transport 🚊 Town Hall Station 3 mins | 🚊 Museum Station 5 mins | 🚊 Gadigal Station 2 mins | 🚊Light Rail, Town Hall 3 mins
In this role, you will:
What can we offer you?
Sound good?
We all think so at CCSG. Click apply now to join our CCSG Fam!
Please be aware, that we will only be responding to shortlisted candidates. Please note that whilst the closing date is listed as 6 October 2026, applications will be assessed as they are received, with the selection process running concurrently with this advertisement. Final appointment may be made prior to the closing date, so please apply as soon as possible. We are aiming to expand our team and appoint immediately.
CCSG is an Equal Opportunity Employer and we value diversity and inclusion in the workplace. We seek to recruit, develop and retain the most talented people from diverse cultures, perspectives, skills and experiences within our workforce. All employment will be based on merit, competence, performance and business needs.
Credit Collection Services Group (CCSG) is a professional full service debt recovery, law firm and investigations company.
Our specialist collection staff are supported by our in-house law firm CCSG Legal and our investigations arm, Taylor Investigations. Together we are equipped with the skills, systems and processes to provide a high quality and cost effective service to our clients.
We deliver results. Our client-centric focus and industry experience enable us to tailor a debt recovery strategy specific to each clients needs. We offer a flexible model and maintain close working relationships with our clients with whom we proudly have longstanding relationships.
Our current client base boasts some of Australia's most respected companies across a diverse range of industries including;
• Banking,
• Insurance,
• Media
• Construction
• Wholesale
• Manufacturing
Our staff maintain a high level of integrity and duty of care to protect the interests and reputation of our clients.
CCSG is a business with over 35 years’ industry experience and has offices across Australia. At the core of our success, we believe we are large enough to manage any account and small enough to care about every client.
