Job Description

Team Leader, In Room Dining

(21369)

Rare Finds is a collection of extraordinary resorts rooted in their destination and shaped by its people. Each destination celebrates the stories, culture and character of its surroundings, creating meaningful experiences that could only exist in that place.

Set among Dubai's sweeping dunes, Bab Al Shams Desert Resort is a timeless treat shaped by the spirits and traditions of the desert. Rooted in Emirati culture, the resort brings guest closer to the stories, flavours and rituals of the land through authentic encounters and shared experiences. From desert adventures to moments of gathering and celebration, every stay reveals a deeper connection to the heritage, people and enduring beauty of the desert.

About The Role

Assists the Assistant Outlet Manager and/or the Outlet Manager within the limits of the established Hotel policies and Operational Standards, and provides efficient, personalized, courteous and punctual service.

Works with a team spirit and ensures that each guest leaves the outlet fully satisfied and with the wish to return back.

Key Duties and Responsibilities

• Distribute the work for the team, including the need to multi-skill in employees' job requirements.
• Ensures information is properly passed on to the team (briefings and debriefings).
• Ensures the point of sale is prepared to a high standard.
• Takes guests' orders.
• Ensures equipment is used correctly.
• Takes the global level of activity into account when managing the flow of guests, placement at tables and reservations.
• Checks the quality and speed of waiter service
• Ensures that the outlet is managed efficiently according to the established concept statements.
• Ensures that the par stocks for all operating equipment and supplies are strictly adhered to and that the outlet is adequately equipped.
• Assists in conducting monthly inventory checks on all operating equipment and supplies.
• Assists in controlling the requisitioning, storage and careful use of all operating equipment and supplies.
• Assists in planning and organizing festive food promotions within the outlet manager.
• Maintains the Daily Logbook.
• Assists in planning the outlet weekly roster and work schedules to ensure that the outlet is adequately staffed to handle the level of business.
• Maintains the outlet bulletin board.
• Performs their duties with the maximum efficiency and in the most productive manner.
• Carries out monthly, quarterly, bi yearly, yearly inventory of operating equipment.
• Handles guest enquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be founded and to assure follow up with guests.
• Ensures that the outlet team projects a warm, professional and welcome image.
• Establishes a rapport with guests, maintaining good customer relationship.
• Sets up of the restaurant, she/he must check the cleaning and the quality of all equipment, glassware, cutlery, chinaware, napkins etc.
• Supervises the end of day closing of the service area and makes sure that all equipment is in an appropriate place, and nothing is left around, which can be hazardous.
• Checks the standard and quality of food and beverage which leaves the kitchen.
• Checks extra needs of a guest.

Experience & Educational Requirements

• Hotel or Restaurant Management Diploma/ bachelor’s degree or its equivalent.
• HACCP certified
• 2-3 years in similar position in a five-star hotel.
• Initiative and Commitment to Achieve
• Attention to Detail & Quality
• Organizing for result
• Teamwork
• Effective Communication
• Friendly
• Patient
• Leadership
• Guest oriented, service minded and attention to quality
• Sales acumen
• Dynamic
• Thorough and organised approach

Join a team that is warm,caring, connected and empowered to create truly unique experiences. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.