Job Description

• Supervise, coordinate, direct and monitor staff activities to ensure prompt, courteous and accurate response to customers; ensure an efficient and qualitative operation through effective planning, leading, controlling and organizing.
• Prioritize and assign work to employees and initiate corrective measures to resolve problems including scheduling or adjusting overtime requirements as necessary.
• Select, train, develop, appraise and counsel support staff personnel.
• Interface with diverse levels of internal and external personnel to develop and maintain effective rapport and to resolve issues and inquiries.
• Monitor and analyze proficiency and quality efforts subordinate personnel.
• Administer and adhere to Corporate and Departmental policies, practices and procedures, including union contract administration.
• Recommend and implement new or improved systems which will enhance or expedite work.
• Other duties may be assigned.

" Qualifications"

• Bachelor's Degree in related field preferred.
• A minimum of 60 college credits is required.
• Three (3) years customer service, or claims processing, or membership and billing experience required.
• Two (2) years experience in a leadership role preferred.
• Detailed knowledge of assigned BCBSM department(s)/area(s) including all applicable policies, procedures and processes as preferred.
• Strong organizational, planning, analytical and communication skills.
• Other related skills and/or abilities may be required to perform this job.

Must pass Team Leader selection system.