Job Description

Raffles is a collection of luxury hotels and resorts worldwide, each distinguished by its luxury, elegance and residential charm. Raffles Hotels & Resorts are one-of-a-kind properties, each one a landmark in its respective city, positioned at the top of its local market and rated among the very best in the world.

• Manage and supervise all tasks of his/her staff
• Makes certain employees to be supervised report to assigned area on time in uniform as per departmental dress and hygiene code, noise level is kept to a minimum
• Keeps an eye on the proper usage of linen, the correct handling of equipment and supplies to eliminate abuse or misuse.
• Ensure cleanliness of guest rooms, guest room balconies, guest corridors, linen rooms and housekeeping pantries according to set standards and procedures
• Supervise public areas
• Ensure that guest supplies are replenished
• Ensure guests’ requests are promptly and courteously met
• Anticipate guest’s needs through observation and offer prompt, efficient service either personally or through effective communication with other Talent.
• Report damage or malfunction in hotel rooms using P.M.S system
• Maintain equipment in proper state of cleanliness and repair
• Assist in managing a spring cleaning roster.
• Assist in preparing cleaning schedule for the return of out-of-order rooms.
• Maintain a section floor report
• Conduct daily briefings with staff at floor level
• Conduct regular room checklists
• Report unusual behavior/activities on floors to Assistant Housekeeping Manager
• Record room status in allocated section accurately