Healthcare Australia

Team Leader - Home Care Support Workers

Healthcare Australia  •  Warrnambool, AU (Hybrid)  •  56 minutes ago
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Job Description

Company Description

Homecare is care that comes to you. With HCA’s home care services, you can maintain your independence in your own home for longer. Whether you need a little help around the house or care for more complex lifestyle needs, our in-home care specialists are experts at developing personalised care plans that meet your unique needs.

At Healthcare Australia (HCA), we are united by a shared commitment: to be a valued partner to our clients and provide a strong sense of purpose for our staff. As Australia's largest specialist healthcare workforce provider, we connect exceptional talent with meaningful opportunities, driving excellence across the healthcare sector. At HCA, this is where care begins.

Job Description

Are you a Team Leader from with aged care and support worker experience? Healthcare Australia (HCA) is looking for an exceptional Service Delivery Lead who knows how to build great teams and deliver outstanding outcomes for clients.

This is a hands-on people leadership role where you will lead a team of Support Workers in the Warrnambool region. You'll be out in the field, coaching and mentoring your team, supporting client relationships, managing service issues and working closely with Recruitment, Rostering and our broader Homecare team to make sure we have the right people delivering the right support. Day to day you will:

  • Lead & develop: Coach, mentor and support Support Workers through onboarding, training, field visits, reviews and ongoing development.
  • Deliver great client outcomes: Build strong client relationships, respond to concerns and complaints, and ensure services are delivered safely and to a high standard.
  • Coordinate the workforce: Work with Rostering and Recruitment to manage availability, fill shifts, support workforce planning and strengthen retention.
  • Drive improvement: Identify opportunities to improve the workforce and client experience, service delivery and ways of working.
  • Collaborate: Partner with Care Managers, Recruitment, Rostering and the wider HCA team to solve problems and deliver excellent service.

Let's talk about you!

You may be an experienced support worker ready to jump into a leadership role, or you may have previous experience as a retail manager and are now a support worker? Either way, you understand the Home Care environment and bring exceptional leadership skills!

We are looking for an experienced people leader who understands frontline care and brings the following skills:

  • Experience coaching, mentoring and developing staff.
  • A strong understanding of the realities of frontline care and supporting vulnerable clients.
  • Confidence managing client concerns, complaints and difficult conversations.
  • Excellent relationship-building and communication skills.
  • The ability to manage multiple priorities in a busy environment.
  • Confidence working across multiple stakeholders and teams.
  • A current driver's licence and the ability to travel across the service area for field visits.

If you're an energetic, solutions-focused leader who enjoys being close to your team and wants the opportunity to reshape and strengthen a workforce, this could be your next career move.

Why join Healthcare Australia?

HCA is a well-respected Australian healthcare organisation with more than 3,000 employees, including doctors, nurses and allied health professionals. You'll join a team where your leadership has a direct impact — on our people, our clients and the quality of care we deliver.

You'll also enjoy:

  • Work Life Leave – 4 additional days off after one year, once annual leave has been used - plus your birthday off!
  • Hybrid working – 3 days in the office during probation, moving to 2 days in the office and 1 day working from home after probation
  • Development - The opportunity to grow your leadership and workforce management career within a growing healthcare organisation

Ready to take the next step in your leadership career? Join Healthcare Australia and help us build a workforce that delivers exceptional care. Apply now, we would love to hear from you!

Veterans are encouraged to apply. At HCA, we are committed to embracing diversity and providing a safe working environment.

Healthcare Australia

About Healthcare Australia

Healthcare Australia (HCA) is Australia’s largest diversified healthcare provider, operating nationwide across all sectors of health including primary health care, and acute care. We connect healthcare professionals, organisations, and people to provide end-to-end healthcare solutions. By filling the healthcare skills gap, we ensure Australians always have the support they need—making us Australia's #1 healthcare solutions provider.

We're highly experienced:

With over 50 years of experience connecting healthcare workforce with those needing support and care, we understand what works. The Healthcare Australia Group delivers quality, efficient, and flexible solutions nationwide with confidence.

We're dynamic:

HCA is known for our quick reflexes and it’s how we’re able to support Private, Public, Federal, State, and Territory Government and Health Departments. As a leading healthcare solutions provider, we're always ready to respond to urgent needs from customers, employees, or patients. Being active and responsive is fundamental to our identity.

We're human:

We're a team of over 15,000 passionate and committed healthcare workers and clinicians improving the health of our community. While embracing innovation through technology, we remain people-focused. We value human relationships and strive to make meaningful differences in lives across Australia.

We’re prepared:

Our years of experience have helped us develop comprehensive compliance frameworks and governance protocols—a key reason why leading private and public healthcare facilities choose us as their preferred provider.

Our compliance framework supports HCA health professionals in delivering safe, compliant care, ensuring our clients receive fully credentialed staff who are fit for purpose.

Industry
Government & Public Safety
Company Size
1,001-5,000 employees
Headquarters
Melbourne, AU
Year Founded
Unknown
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