Are you a people-focused leaderwho knows how to bring out the best in others? We’re looking for a Team Managerto lead, support, and develop a team in a fast-paced customer service environment.

This is a great opportunity for someone with management experience, but we’re also open to candidates who have worked as a Supervisoror have had temporary people management responsibility You don’t need previous call centre experience— if you have a strong background in leading, coaching, and motivating people, we’d love to hear from you.

What you’ll be doing

Leading and supporting your team

Manage day-to-day team performance

• Oversee attendance, productivity, and quality.

• Make sure policies and procedures are followed.

• Keep the team focused on delivering great customer outcomes.

Coach and develop people

• Provide regular feedback and weekly coaching.

• Help team members improve performance and build confidence.

• Create action plans where needed to support development.

Drive results

• Monitor performance against KPI’s and service expectations.

• Communicate goals clearly and keep the team updated.

• Handle escalated customer issues and support problem-solving.

Create a positive team culture

• Run team meetings and share important updates.

• Organise team activities and encourage open communication.

• Act as a role model for company values and champion your people.

What we’re looking for

Skills and experience

People management experience is essential

• This could be in a formal management role.

• We’ll also consider applicants with supervisory experience or those who have managed a team on a temporary basis.

Industry background is flexible

• You do not need call centre experience.

• What matters most is your ability to lead, coach, and support a team

Key strengths

• Strong communication skills, both written and verbal.

• Ability to work well under pressure and see tasks through to completion.

• Confident in prioritising, multi-tasking, and meeting deadlines.

• Passion for mentoring and developing others.

• Flexible approach to working hours.

Why join us?

Competitive package

• £26,900 salary

• Bonus opportunity of up to £1,300 monthly

Development opportunity

• Ongoing support and manager development training.

• A chance to build your leadership career in a supportive environment.

• We value transferable leadership skills

• If you’ve led people successfully in another setting, we want to hear from you.

If you’re an enthusiastic leader who can motivate a team, improve performance, and create a positive working environment, apply today. This could be the perfect next step if you’re ready to grow your management career.