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The Team Leader in Training (TLIT) position is designed to prepare individuals for shift leadership by providing hands-on experience in restaurant operations.The TLITsupports essential aspects of daily management, including food safety, guest service, labor support, and team engagement. Working closely with the leadership team,the TLITwill develop the skills to help lead shifts, coach hourly team members, and contribute to a positive and efficient work environment that promotes operational success.
Qualities and Responsibilities
Learn to supervise and guide hourly team members during assigned shifts to ensure product quality, efficiency, and exceptional guest service.
Assistin planning and overseeing shift responsibilities whilelearningsafety, food safety, sanitation, and security procedures.
Support team engagement by practicing coaching, communication, and motivation techniques.
Observe andparticipatein daily pre-shift meetings (huddles) toalign ongoals, service standards, and operational priorities.
Modelhigh standardsof guest service andassistin resolving guest concerns with urgency and care.
Learn tomaintainregulatory and companycompliance, andsupport facility cleanliness and equipment upkeep.
Foster a safe and inclusive work environment byobservingand reporting team or guest incidents promptly.
Assistwith basic administrative tasks including scheduling, inventory checks, and cash handling procedures.
Shadow leadership during team member development activities, including training and onboarding.
Practice proper decision-making in high-pressure environments and develop problem-solving abilities.
Demonstrate adaptability, curiosity, and a positive mindset while learning in a dynamic team setting.
Follow all company policies and perform other duties as assigned.
Education, Experience and Additional Skills:
Must be at least 18 years of age.
High school diploma or GEDrequired
6 months of experience in the restaurant industry, preferably ina teamsupport or leadership role.
Familiarity with technology systems, including Outlook, internal company tools, and HRIS platforms preferred.
Strong verbal and written communication skills in English.
Desire to grow in leadership, build team development skills, and contribute to operational excellence.
COMPUTER SKILLS:
Basic computer skills
Excel knowledge preferred
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this job, the employeeis regularly required tosit, talk, or hear. The employee frequently is required to use hands to handle or feel,and alsotoreach withhands and arms. The employeeis occasionally required tostand and walk.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonableaccommodationsmay be made to enable individuals with disabilities to perform the essential functions.
Temperature controlled restaurant.
The noise level in the work environmentislow to moderate.
EQUIPMENT USED:
Computer, fax, calculator, copier, phone.
We are an equal opportunity employer and value diversity at our company.We do not discriminateon the basis ofrace, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
If you are a current employee, please apply using the internal application process. Reach out to your manager for more information
What began in Miami as a simple recipe for citrus-marinated grilled chicken has evolved into a world of tropical flavors, and is quickly transforming into a lifestyle of happy, healthy, laid-back fun. And is continually proving that life’s better under the palm. Welcome to Pollo Tropical® where passion is married to freshness to create a one-of-a-kind experience. Our chickens are never frozen, and free of hormones and trans-fats. From our signature grilled chicken and slow roasted mojo pork, to world-renown Create Your Own TropiChops®, nothing surprises and delights like our fresh-made food served in a Caribbean inspired atmosphere.
