Job Description

• Are you passionate about delivering outstanding service and creating memorable student experiences?
• Can you manage competing priorities, and work collaboratively with a diverse range of stakeholders?
• Have you got strong communication, problem-solving, and organisational skills?

Kōrero mō te tūranga - About the role

Te Herenga Waka - Victoria University of Wellington is currently recruiting a permamnent, full-time Team Leader, Graduation Services to join Tītoko- Student Success. The role is responsible for the management and oversight of graduation services for all students; to ensure consistency, quality and efficiency of service to relevant stakeholders.

Key responsibilities:

• Lead the planning, coordination, and delivery of the University's graduation services, ensuring a seamless and memorable experience for students, whānau, staff, and stakeholders.
• Manage graduation operations, including conferment processes, Council documentation, communications, records, and quality assurance.
• Build and maintain strong relationships with internal and external stakeholders, partnering across the University to deliver successful graduation outcomes and ceremonies.
• Lead, coach, and develop a small team, fostering a high-performing, student-centred culture focused on continuous improvement.
• Drive operational excellence by reviewing processes, implementing improvements, and ensuring the integrity of graduation and qualification data.
• Manage complex enquiries and issues, providing expert advice and ensuring responsive, accurate, and student-focused service delivery.

Ō pūmanawa - About you

You:

• Are a skilled leader and relationship manager who is passionate about delivering outstanding service and creating memorable student experiences.
• Are highly organised and adaptable, you can manage competing priorities, lead a small team, and work collaboratively with a diverse range of stakeholders to achieve successful outcomes.
• Have strong communication, problem-solving, and organisational skills, and are comfortable navigating complex situations, driving process improvements, and ensuring high standards of quality and accuracy.
• Bring a positive, student-centered approach, enjoy developing others, and thrive in a fast-paced environment where no two days are the same.

Click here to see further information, including salary details.

If this link is not available, click 'apply' to view this on the University careers page.

Close date for vacancy: 09 September 2026.

Contact details for vacancy: If you have any questions regarding this role please get in touch with Adrienne McGovern-Faircloth (Adrienne.mcgovern-faircloth@vuw.ac.nz).

How to apply: Please ensure you are applying for this role directly on our careers page and not via email. Candidates must submit supporting documents along with their resume, such as a cover letter. Applicants who do not have residency or citizenship and require a visa to work at the University must clearly indicate their visa status in their application and understand that if they do not have a current, relevant visa, they will need to secure this independently.

Mō Te Herenga Waka - About Our University

Te Herenga Waka - Victoria University of Wellington is renowned for its high-quality research and exceptional teaching. We attract people from around the world. Our university campus spans Te Whanganui-a-Tara Wellington - the creative, scientific and political centre of Aotearoa New Zealand - and our students thrive on the connections we have made here.

Explore the many benefits of working at Te Herenga Waka - Victoria University of Wellington. Find out where you fit in our strategic direction and learn more about our research expertise