Job Description

• Team management experience
• communication skills- B2 High/C1 Level
• Minimum of 1 years’ experience within a contact Centre environment as a Team Manager
• Experience within customer services(Voice process)
• Excellent leadership and communication skills
• Should be comfortable with rotational shifts & Week Offs
• Strong coaching and people-development skills through call listening, quality feedback, etc.
• Ability to deal with demanding customers and escalations
• Energetic and motivating individual
• Creative thinking

• Education
•  Graduate

1. Team Leader – Travel Process (Inbound)

   📍 Gurgaon (Sector 30)

   ✈️ Travel/Ticketing experience mandatory (Amadeus/GDS/Sabre)

   👥 Minimum 1 year TL experience

   🕒 24/7 shifts | 2 days off

   Education : HSC /Grad

   Experience : Minimum 1 year of experience as a TL / Customer Service Experience (Inbound)

   Background : BPO Experience

   Experience Target : Experience in handling team; have managed clients; hands on excel and people management skills

   Skills : Good communication skills; Excel knowledge ; People management ; Leadership skills; Quick Learner; Adaptability, handled attrition & shrinkage

   Notice Period : Minimum 15 days or immediate

• Team management experience
• communication skills- B2 High/C1 Level
• Minimum of 1 years’ experience within a contact Centre environment as a Team Manager
• Experience within customer services(Voice process)
• Excellent leadership and communication skills
• Should be comfortable with rotational shifts & Week Offs
• Strong coaching and people-development skills through call listening, quality feedback, etc.
• Ability to deal with demanding customers and escalations
• Energetic and motivating individual
• Creative thinking

• Education
•  Graduate