Job Description

Our Company is looking for a Moderation Team Leader to join our Moderation team.Your main responsibilities are:

• Create an inspiring team environment with an open communication culture
• Set clear team goals
• Delegate tasks and set deadlines
• Oversee day-to-day operation
• Monitor team performance and report on operation metrics.
• Managing projects and ensuring that deadlines are met by working with other departments to provide materials needed for completion
• Supervising staff members to ensure that they are performing their duties in accordance with company policies
• Analyzing data from past operations to identify trends or opportunities for improvement
• Reviewing employee performance to ensure that work is being completed effectively
• Supervise team members and be able to arrange or cover members working shifts if necessary;
• Provide accurate, valid and complete information by using the right methods/tools;
• Handle client complaints, provide appropriate solutions and alternatives within the time limits follow up to ensure resolution;
• Ensure Operation KPIs are met.
• Keep records of issues/problems for further investigation.
• Follow communication procedures, guidelines, and policies.
• Work with managers about clients' feedback.
• Conduct shift briefings and update the team about policy-related changes or any project-related updates.

Job Requirement:

• Proficiency in English and Bengali Language;
• C1 English level required (Able to understand/read documents).
• Excellent verbal and written communication skills in English and Bengali, with the ability to express ideas clearly and concisely.
• Have at least 1 year of experience in customer support and service analysis positions.
• Interest in travel or tourism, familiar with fashion and makeup trends, especially on well-known brand names or trending products, always updated on Social Media Trending Topics;
• Proficient skills with MS Office and Google Drive;
• Able to join our training session;
• Willing to work on rotational shifts, weekends, and public holidays;
• Having good communication skills is an advantage.