Job Description

Team Leader Fitness | West Wave Pools and Leisure Centre

He angitūtanga: The opportunity

West Wave is one of the biggest and busiest leisure centres in New Zealand. We are currently looking for a Fitness Team Leader to play a key part in making the experience of our customers fun, safe, and enjoyable.

This role isn't about hanging around the step machines looking cool; this is about leading a team of Fitness Consultants and Fitness Team Members who love to engage with our customers, talk to them, and to understand their needs to encourage them to enjoy keeping fit & healthy regularly.

You'll play a key role in setting the tone for service, lifting consistency, and ensuring the function operates with professionalism, responsiveness, and a strong customer focus. This includes day-to-day leadership of team members, performance management, training, development, and leave oversight for staff based primarily at the centre.

You'll be responsible for:

• Overseeing all fitness floor operations, driving service improvements, supporting member retention, and leading the development of new and existing fitness programmes within the centre.
• Collaborating with other stakeholders to proactively identify, and, where appropriate, implement ways to improve customer experience and grow participation.
• Uplifting team performance, development, and accountability by making sure your team members are highly engaged, appropriately qualified, and skilled with appropriate development plans in place.
• Ensuring hazard management plans, policies, processes, and training are effectively managed and there is ongoing compliance within the team.
• Contributing to centre-wide leadership, planning, and problem-solving.

This is a full-time, on-site, permanent opportunity, working 40 hours per week. The centre operates across 7 days, 5:30am to 9:30pm most days, and this role may be required to work across all days and hours of operation.

Flexibility to work a variety of shifts and hours, including early mornings, evenings, weekends, and public/school holidays is essential for this role.

He kōrero mōu: About you

This role will suit a capable people leader with excellent judgement and the confidence to lead a front-facing team in a busy operational environment.

You'll have experience managing a team within the health and fitness environment and a proven track record in developing & maintaining relationships with a diverse range of internal and external customers. You'l also have experience leading group fitness classes, e.g., BoxFit and Aqua classes.

You will bring:

• Proven people leadership experience, including coaching, performance management, and building team capability
• Exceptional customer service skills and experience managing customer concerns, complaints, or challenging situations, ideally in a high-volume, public-facing environment
• The ability to set clear expectations and lift consistency, accountability, and service standards
• Sound operational judgement and the ability to respond calmly and effectively in a fast-paced, complex environment
• Confidence working as part of a wider centre leadership team, positively contributing beyond your own function
• Strong relationship management skills and the ability to work effectively with a wide range of internal and external stakeholders
• Initiative to identify issues, improve ways of working, and strengthen the overall customer experience

You will also demonstrate:

• A practical and steady leadership style
• Excellent communication, planning, organisation, and prioritisation skills
• A strong sense of ownership and follow-through
• A genuine commitment to leading people well and delivering quality service for a diverse range of people from the community

You must hold an NZ-recognised qualification in Fitness, Sport or Recreation, current REPs registration, and a current First Aid certificate (you must be willing to obtain one if not currently held).

Ngā āhuatanga kei a mātou: What we offer

You’ll be joining an enthusiastic and high-performing team who are dedicated to helping get "More Aucklanders, more active, more often!" You’ll have access to a range of fantastic Auckland Council benefits, including an annual zoo pass and a range of partnership discounts. As a Leisure Centre employee, you'll also enjoy free use of the facilities.

We are proud to be recognised for our commitment to diversity, equity and inclusion. We are accredited by GenderTick, a signatory of the Pride Pledge. These commitments reflect our ongoing efforts to create a workplace where all staff feel valued, respected, and empowered to thrive.

So, if you think you have what it takes to join our professional and fun team...

Tono Mai: Apply Now!

You can find the position description here.

Salary Range: $85,000 – $95,000 per annum (our employer KiwiSaver contribution is in addition to the base salary offered).

Applications close: Sunday 11 October 2026 at 11:59pm.

Please note: Applications will be reviewed as they are received. Interviews and advertisement may be concluded prior to the closing date. We encourage early applications.

Auckland Council is committed to the protection and wellbeing of children. This role is classified as a Children's Worker role under the Vulnerable Children Act 2014. As such, applicants will be required to undergo police vetting prior to commencing employment. This position also is deemed a safety sensitive position and will require pre-employment drug testing. Appointment will be subject to satisfactory pre-employment checks. 

Auckland Council is an equal opportunity employer (EOE). We serve the diverse communities of Tāmaki Makaurau and welcome applications from people of all backgrounds, including our Rainbow, disabled, and neurodivergent communities. We are committed to providing a work environment that embraces and values diversity and inclusion, and to making our hiring process accessible to everyone. If you need any support or adjustments at any stage, please let us know or note this in your application.

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