Your job at DKV Mobility? As part of a leading European B2B platform for on-the-road payment solutions, you will work in an exciting environment. Our tasks are defined by our Purpose: To drive the transition towards an efficient and sustainable future of mobility. We offer you numerous opportunities to help shape the mobility of tomorrow in a dynamic and agile environment. Our approximately 2,700 employees throughout Europe are united by a common passion: to give their best every day for our customers in more than 50 countries. True to our claim: You drive, we care. Become part of our diverse, dedicated and unique team!
The Finance department provides all-round first-line service and support to our customers in the Benelux. The team focuses on financial queries, invoices, limits, onboarding and master data. Through the use of Microsoft Dynamics and the Genesys telephone system, it is clear to everyone who has provided support to which customer and at what time. This strengthens collaboration within our organization and ensures that customers have a personal and consistent experience with DKV.
Finance is a customer-focused, KPI-driven department where, as Team Lead, you are expected to stay close to the team and actively work alongside them as a hands-on team lead. On the one hand, you ensure the availability of your team members for the adequate handling of customer queries; on the other hand, you monitor customer satisfaction. This can create a tension: speed of handling and care towards the customer do not always go hand in hand. We expect you to be able to assess what should take priority at any given moment and to guide your team accordingly.
As Team Lead, you contribute to the continuous improvement of DKV processes and the services provided by our consultants. You do this together with your direct colleagues and the Team Manager Customer Service, to whom you report in this role.
Your responsibilities:
-You work closely with the Team Lead Customer Consultancy in the Benelux.
Together, you ensure the best possible service through excellent collaboration between the various back-office teams.
-You know what is going on within your team. You recognize talent, motivate your team and create a positive working atmosphere.
You radiate confidence and calm: you are the person employees turn to when something is going on.
-You actively manage KPIs such as speed and accuracy of handling, and you use dashboards to encourage the team to achieve these goals.
-Together with the team, you monitor customer limits and outstanding invoices. You actively manage the collection process.
Within the agreed credit guidelines, you are authorized to make decisions in order to maintain the balance between the customer relationship and DKV’s interests.
-You monitor the quality of onboarding for new customers and, together with the team, ensure accurate and up-to-date master data.
-You have knowledge and experience in process optimization, or you are willing to develop in this area.
-You put the customer first and strive every day to achieve the highest possible customer satisfaction.
-You are available to work at least 32 hours per week at the office in NWH.
- You are customer-oriented and service-minded.
- You are a true people manager: you know how to bring out the best in your team and steer towards the KPIs to be achieved.
-You have strong communication skills, both verbal and written.
- You are proficient in Dutch and English at a professional level. Knowledge of French and/or German is a strong advantage.
- You are resilient under pressure.
- You are able to prioritize effectively.
What we offer
-Competitive salary
-Participation in the bonus scheme after 12 months
-An informal working environment with short lines of communication and a pleasant atmosphere
-27 vacation days (based on 40 hours)
-Premium‑free pension
-Travel allowance
-Hybrid‑working options after 6 months (max. 2 days per week from home or fully remote)
-Free parking at our office in Noordwijkerhout
We are looking forward to your application and to applicants who enrich our diverse culture! Regardless of age, gender, origin and sexual identity and orientation. Severely disabled applicants will be given preference if equally qualified. This position can be full-time or part-time (min. 30h/week). DKV Mobility is looking for the best talents and knows that these are not always available on a full-time basis. Many of our employees work part-time or in flexible working models. Please talk to us about the flexibility you need during the application process.
At DKV Mobility, we are team players - because we are only successful together!
#teamofteams
You should feel welcome with us from the very beginning!
How we do it? We keep adapting our products and business model to meet changing customer needs. That's how we stay mobile and master every challenge the future holds.
There are also many other good reasons to work at DKV Mobility. For example, we offer you comprehensive company health management, parent-child offices (from 2023) and support you in leasing your eBike through our partner Jobrad!
We stand for the compatibility of family and career! That's why we offer flexible working hours and family-friendly working time models. In addition, we rely on a balanced mix of on-site meetings and home office.
We offer you optimal conditions to familiarize yourself so that you can quickly find your way around and become a part of the team! To further your personal development, we offer you access to a modern learning environment - independent of time and location. This way you can also face the challenges of tomorrow!
After reaching our Green Pledge climate target in 2023 by reducing carbon emissions in our own business operations by 50.4% compared to the base year 2019, we set ourselves ambitious net-zero climate targets. The targets have been validated by the Science Based Targets initiative. By 2050, DKV Mobility commits to reach net-zero greenhouse gas emissions across the value chain from a 2022 base year. You want to take climate action? Follow us on our road to net-zero.
Our employees trust us. As an employer, we regularly receive awards from independent institutes, e.g. as Top Employer Germany and as Great Place to Work!
Did you know that we have received several awards as an employer in recent years?
Have we made you curious? Then we are looking forward to your application! If you still have open questions then please contact Caroline Posthuma via caroline.posthuma@dkv-mobility.com.
About DKV Mobility*
Servicing ~441,000 active customers in more than 50 service countries across Europe with ~2,800 employees, DKV Mobility is the leading B2B platform for on-the-road payments and solutions with a history of purpose driven growth for over 90 years. We offer access to the largest energy-agnostic acceptance network in Europe, including ~76,000 conventional fuel service stations, ~1.2 million public and semi-public EV charge points and ~26,000 alternative fuel service stations. Moreover, DKV Mobility is a leading provider of toll payment solutions in Europe, while also offering mobility solutions including vehicle services at ~36,000 vehicle service stations and innovative digital solutions. Based on our financial solutions revenue, we are a leading VAT refund service provider. In 2025, DKV Mobility generated a transaction volume of €20bn and revenue of €860m. Our purpose is to drive the transition towards an efficient and sustainable future of mobility.
*All data as of 03/2026, unless otherwise stated.
