Job Description

1.Purpose

A CSE Engineer, Solution provides technical expertise to the sales team and FL CSE, understands customer needs and transforms these needs into optimal KONE solutions and can develop a specialization e.g. for layouts of standard products and local modifications, BIM modelling, or becoming a key user for one of the IT tools used within CSE; such as a CAD, BIM or workflow tool.

A CSE Engineer, Solution performs layout technical support to the FL sales team to develop, sell and successfully implement KONE products and service solutions that meet customer’s needs. He/she also provides layout technical solution support in Delivery process activities and takes ownership of the whole CAD & BIM modeling and layout drawing activities.

Focusing on non-standard tendering cases, CSE Engineer, Solution is accountable for overall solution for the customer; including integrations, solutions, services and products. He/she performs layout technical support to the FL sales team to develop, sell and successfully implement KONE products and service solutions that meet customer’s needs. He/she also provides layout technical solution support in Delivery process activities and takes ownership of the whole CAD & BIM modeling and layout drawing activities.

CSE Engineer, Solution has deep understanding of new and existing KONE solutions and services (e.g. project management, installation and maintenance) across business lines and has a holistic understanding of certain customer segments, like retail, infrastructure, residential, office or medical care.

This role description applies to CSE Engineer, Solution Team Leader in Design & BIM of KMTA CSE Functional Services (Saudi Arabia).

2.Responsibilities and key activities

Responsibilities and key activities

Collaboration with sales:

• Responsible for finding optimal technical solutions to meet the customer’s needs for non-standard and modernisation cases
• Ensures clarity on the solution’s scope, including KONE and possible third-party offerings
• Selects the correct product platform on which to make the offering
• Proposes solutions from all KONE business lines; new services, escalators, elevators, doors etc.

Solution planning – Specs:

• Coordinates specification creation
• Performs initial and revised non-standard energy calculations
• Performs initial and revised Elevator noise level calculations based on Ride comfort classifications
• Accountable for Non Standard and Special Engineering technical feasibility checking
• Performs Optimisation and Value Engineering
• Ensuring proposed solution fulfils the Technical requirements as per Project Specification

Solution planning – Installability

• Ensures that the proposed solution can be installed
• Ensures that the cost and work effort impact of installation is part of the solution’s costing, especially in non-standard installation method cases

Solution planning – Maintainability

• Ensures that the proposed solution fulfils the customer’s product lifecycle needs
• Identifies possible deviations from standard maintenance methods and ensures that a resolution is found

Solution planning – Compliance

• Ensures that the proposed solution fulfils local codes, regulations and safety requirements
• Ensures alignment with environmental regulations
• Ensures that the planned solution complies with KONE engineering policy

Leadership / People Management responsibilities

• People management e.g. setting targets, conducting PDP’s and IDP’s for team members
• Balances design & BIM resources according to business priorities
• Balances design & BIM resources with possible Area/SL/Hub organizations
• Assigns resources for each early engagement case as per sales needs
• Assigns design & BIM resource for each sold job (at MS0b)
• Facilitates information sharing and creates a collaborative working environment
• Drives competence development in the team
• Drives behaviour to represent KONE as one team towards the customer
• Leads the performance of the team

Key activities in KONE Sales process

• Responsible for localizing the BIM Modelling & full shop L/O drawings, tender layouts, and/or local material drawings
• Provides value engineering, optimizes cost effectiveness, and competitive solutions
• Performs technical feasibility checking
• Assists with the design proposal to consultants
• Executes activities for a holistic solution plan
• Communicates non-standard solution requirements to Supply Lines (SL) using tender tools to provide KONE efficient solutions in case of Volume Business queries
• Identifies Request for Information (RFI) whenever applicable
• Provides technical argumentation of the proposed solution
• Coordinates BIM solution with SL and provides the necessary solution to FL
• Plans electrical load information, Pit and Machine room reaction loads
• Provides local material drawings for dividing beams, lifting beam, Lifting Hook, Machine supporting beams for cost analysis
• Ensures that the proposed solutions fulfils the codes, regulations and safety requirements
• Updates and maintains the quality of the CSE Case library
• Evaluates technical risks
• Creates roadmaps manages progress on BIM Project in CSE
• Participates in pricing, pre-tender reviews to ensure solution and Project costs for BIM activities to meets Customer BEP requirements

Key activities in KONE Delivery process

• Responsible to create final shop order L/O drawings, M-drawings and E-Link
• Manages drawings revisions
• Executes change order processes (variations and addworks)
• Ensures to localize and validate of all related revision changes to drawings, due to local materials/Title block, adding building references and any related local requirements
• Provides installation and builder drawings
• Creates As Built Drawings based on customer requirements
• Coordinates BIM solution with SL and provide necessary solution to FL
• Submits local material drawings as Dividing beams and screens, lifting beams, machine supporting beams, pit maintenance platform and extension brackets
• May participate in customer meetings, if layout related topics are required to discuss

3.Performance measures

Performance measures

• Customer satisfaction (sales transactional survey after orders are booked)
• Specs setter: Portion of KONE customer specs (%, based on CRM data)
• Error-free deliveries – % of deliveries without engineering issues based on select Quality Feedback Cause Codes
• P2Mid-cal and P2P accuracy
• Full chain tender response time (FL-SL-KTI)
• Time from order booking to the customer’s approval of the final drawings
• Time from the customer’s approval of the final drawings to the order
• Reduction in the amount of quality feedback and CAT 2 feedback issues

4.Competence profile

4.1Behavioural competences

Customer focus (KONE General competences): Is curious about the customer’s business and willing to understand their challenges. Takes a customer’s perspective and is prepared to engage with their business. Takes customer complaints seriously and looks for ways to improve customer service. Ensures prompt and efficient service. Thrives to exceed customer’s expectations.

Innovation and creativity (KONE General competences): Produces original ideas. Looks at problems from new angles. Seeks out new and innovative ways of approaching situations or tasks.

Analysis and problem-solving (KONE General competences): Distinguishes between important information and irrelevant or minor details. Analyses information in a logical and systematic way. Identifies the cause or causes of a problem. Proposes practical solutions to address identified problems. Explores a range of possible solutions.

Collaborating (KONE General competences): Shares information widely. Treats others with dignity and respect. Respects different needs and viewpoints. Creates trust and a sense of team spirit. Maintains confidentiality and holds to agreements. Admits own mistakes. Obtains co-operation by active listening and sensitivity towards situations and people. Establishes strong working relationships and effective internal and external networks. Achieves consensus, and closes deals or discussions with clear understanding of agreement.

Impact and influencing (KONE Leadership competences): Communicates with confidence and clarity, identifies and breaks down barriers to open communication. Considers and builds on others’ ideas.

Results focus (KONE General competences): Focuses on the end result and avoids distractions. Demonstrates a determined and committed approach to achieving results. Follows tasks and projects through to completion. Consistently delivers results. Sets challenging goals and aims to exceed expectations.

Quality (KONE General competences): Sets high-quality standards for their personal output. Encourages others to meet high-quality standards of work. Checks own output or that of others to ensure that quality standards are met. Consistently delivers high-quality work. Maintains a focus on quality even when under pressure.

Detail focus (KONE General competences): Self-checks own work carefully. Analyses information in a thorough and detailed way. Spots critical errors that others have overlooked. Identifies important details and ensures that they are correct. Maintains a focus on detail when dealing with routine work.

4.2Professional requirements

• Holistic understanding of different building types and customer segments
• Good solution and value-selling skills
• Excellent skills in understanding and translating customer needs (requirements) into KONE technical specifications
• Understanding of new construction and building modernisation processes in the industry and at KONE
• Excellent technical knowledge of KONE current and future solutions (e.g. Advanced People Flow APF solutions)
• Good knowledge of KONE solution-related codes and standards
• Good knowledge of environmental and sustainability requirements and norms
• Good engineering tool skills e.g. CAD and BIM skills
• Basic knowledge of competitors’ technical solutions
• VB Specific knowledge: Conducting site surveys, existing building modernisation/installation methods
• Good understanding of all the required elements for solution total costing
• Understanding of KONE quality management procedures
• Good virtual collaboration skills

4.3Entry-level requirements

• Minimum 3-5 years of relevant engineering experience in the elevator business
• Working level of English
• IT literacy
• Good communications skills
• KONE products and offering sales strategy
• Technical understanding of KONE offerings
• KONE-specific knowledge already obtained (see 4.4 KONE-Specific issues – always need to be trained)

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on https://careers.kone.com/en/