Mr Price Group

Team Leader Customer Service Call Centre Mr Price Money Durban

Mr Price Group  •  Durban, ZA (Onsite)  •  3 hours ago
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Job Description

Lead and support a team of call centre agents to deliver excellent customer service while meeting operational goals.

  • Guide and motivate agents to achieve performance targets and provide outstanding customer experiences.
  • Coach, mentor, and support team members through training, feedback, and performance management.
  • Handle escalated customer queries efficiently and professionally.
  • Monitor attendance, performance metrics, and reports to plan and improve team output.
  • Foster a positive team culture by addressing concerns, encouraging engagement, and promoting collaboration.
  • Drive process improvements and contribute to departmental success.
  • Work independently, showing emotional intelligence and resilience under pressure.

  • Matric (Grade 12).

  • 3–4 years’ experience in customer service, preferably in a call centre.
  • Knowledge of relevant legislation (CPA, POPIA, NCPA) and call centre systems.
  • Skilled in Microsoft Office applications (Word, Excel, PowerPoint, Outlook) with the ability to use them effectively for reporting, communication, and data analysis.
  • Strong communication skills (verbal and written).
  • Ability to interpret data, multitask, and solve problems effectively.

Personal Attributes

  • Customer-focused mindset.
  • Consistent and professional under pressure.
  • Team player with leadership skills (mentoring, sharing best practices).
  • Analytical, adaptable, and innovative.
  • Able to identify risks and suggest improvements.
  • Initiative-driven with a growth mindset.
Mr Price Group

About Mr Price Group

Mr Price Group Limited is an omni-channel, fashion value retailer. The Group retails apparel, homeware and sportswear and is one of the fastest growing retailers in South Africa.

Our History:

1885 - The first John Orrs store opens

1934 - The first Hub store opens

1952 - John Orrs is listed on the JSE

1967 - Acquisition of two Miladys stores

1986 - Laurie Chiappini and Stewart Cohen, together with BOE, acquire a major shareholding in John Orr Holdings

1987 - The first Mr Price store opens

1991 - Laurie Chiappini and Stewart Cohen acquire control of the Group from BOE

1993 - Launch of the Mr Price Group Share Partnership Initiative

1996 - Acquisition of Galaxy & Co. and Sheet Street

1997 - Alastair McArthur is appointed as CEO

1998 - Mr Price Home launched

2000 - Mr Price opens stores in Botswana and Namibia

2001 - Specialty Stores becomes MR Price Group

2005 - Over 100 million units are sold across the group

2006 - Sale of the Hub and Galaxy divisions

2007 - Launch of Mr Price Sport stores and Mr Price Franchising

2008 - Miladys wins the Orange Index award for excellence in customer service

2008 - Mr Price Apparel is voted the most loved and most frequented retail apparel brand

for the first time

2008 - This year Mr Price Home is voted the most loved and most frequented homeware retailer

2011 - Retail sales exceed R10 billion and profit attributable to shareholders exceeds R1 billion

for the first time

2011 - The group celebrates the 25th anniversary of change in control, recording a CAGR share of 25.3% and headline earnings per share of 23.5% over this period

2012 - First Corporate owned Mr Price store opens in Lagos, Nigeria

2013 - Mr Price launches its online store

Industry
Retail & Ecommerce
Company Size
10,000+ employees
Headquarters
Durban, ZA
Year Founded
1985
Website
mrpricegroup.com
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