You see the big picture, you’ve always worked on a grand scale, and now you’re ready to re-focus on grand impact.
Your expertise in communication, problem-solving, empathy and conflict resolution are highly transferable and in-demand. Help us foster satisfaction and service experiences that transform lives of our community.
In this role, you'll:
Working as part of a team delivering high‑quality shared customer service operations, you will lead frontline teams providing tier 0 and tier 1 enquiry and transactional services across multiple customer channels within a fast‑paced contact centre environment.
This role will see you build team capability, actively manage performance, and drive continuous improvement to ensure consistent, customer‑focused service delivery while responding to changing demand and operational priorities.
For more information on this position and business unit, view the and information pack
About you
You are an experienced people leader with a background in customer service operations who thrives in fast‑paced, high‑volume environments. You lead with a customer‑focused mindset and are confident managing team performance, supporting capability development, and navigating changing priorities.
You bring a collaborative leadership style, are comfortable using service metrics to inform decisions, and have experience managing complex customer matters while operating within regulated environments.
Note: The service you will be supporting operates between 8:00am and 12:00am. There is a requirement that you must be flexible and available to work across a range of shifts within these hours.
Who we are
Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.
Join us
Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers
This is an in-person, on-site role.
Apply today
Applications close 11:59 PM Sunday 26 April 2026.
For more information about this role, please contact ANGELA.PETROU@TRANSPORT.NSW.GOV.AU.
Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us.
Learn more about how to apply via Our recruitment process | Transport for NSW
#LI-Onsite
ANSTO is one of Australia’s largest public research organisations and custodian of much of our country’s important science infrastructure, including the OPAL nuclear research reactor, the Australian Synchrotron, accelerators, cyclotrons and neutron beam instruments.
More than 1000 scientists, engineers and experts work at ANSTO to answer the significant environmental, medical and industrial questions using nuclear techniques.
ANSTO’s international collaborations, including partnerships with the European Organization for Nuclear Research (CERN), ensure Australian scientists are connected to a global network of experts and research projects.
As part of enabling a strong national collaborative network, ANSTO is connected with all Australian and New Zealand universities through the Australian Institute of Nuclear Science and Engineering (AINSE), providing researchers access to Australia’s nuclear science, technology and engineering expertise and landmark infrastructure.
On average, ANSTO accommodates over 1800 visiting researchers from other Australian and international research organisations each year.
https://www.ansto.gov.au/social-media-terms-of-engagement
