Job Description

Diesel has long been a leading pioneer in denim and casual fashion, known for moving outside and ahead of trends in its industry. While retaining always its DNA, in recent years Diesel has evolved into the world of premium casual wear, becoming a true alternative to the established luxury market. Diesel is a truly worldwide organization. It is present in more than 80 countries with 5,000 points of sale, including more than 400 company owned stores.

We are looking for a Team Leader to join Diesel’s new store in Corso Garibaldi, Milan, part of a new retail project featuring a distinctive concept that introduces a fresh perspective to the brand’s retail experience.

Reporting directly to the Store Manager, the Team Leader will play a key role in leading and developing the Client Advisors team, ensuring the delivery of an exceptional and personalized customer experience in line with the store’s distinctive concept.

Main Responsibilities

• Lead the Client Advisors team, aiming at transforming each client experience into special moments by creating a hand-crafted experience
• Lead clienteling and CRM activities with a strong focus on customer retention and high-spending clientele development;
• Together with Store Management, responsible for achieving the commercial targets through an efficient and effective organization of the team and a successful management of the product
• Lead a high performing client facing and service orientated team.
• Coach and provide feedback to the team as necessary to ensure all clients are given the highest standard of experience.
• Support the Store Management in driving the store strategy to achieve the best sales performance, by understanding client desires and creating a hand-crafted 360° experience for the client
• Demonstrate best in class sales and self-leadership by playing an active role on the selling floor to provide excellent and specialized customer service and develop meaningful client relationships through CRM initiatives
• Guarantee the efficiency and effectiveness at floor level in terms of clienteling, display, merchandise, cleanliness, grooming etc. taking action to solve problems with positive outcomes

Skills and experience

• At least 3 years of previous experience in a managerial role in luxury retail, coordinating, training and empowering a Client Advisor team
• A proven track record delivering sales in a luxury retail environment, as well in Clientelling and relationship management activities
• Excellent understanding of the luxury sector and product sensitivity
• Strong communication skills and commercial mindset
• Digitally aware and open to new ways of working
• Ability to interact effectively with foreign clients
• Passion for Diesel Brand, product and heritage

🌍Language proficiency: English and Italian are mandatory. Any additional language is considered a plus

Compensation & Level:

• CCNL Commercio, Level 3°
• Salary range (gross annual): €28.000 - €33.000
• Variable incentive plan

The final offer will be determined based on experience, skills, and level of responsibility. We are open to candidates with different levels of seniority.

What we offer

🏠 A Full Time permanent contract

🚀A range of development opportunities in Diesel and OTB group Store network in Italy and abroad

👖 A generous employee discount on Diesel and OTB group Brands

🙌A awesome, young and dynamic team

🌈Highly inclusive working environment

As part of OTB Group, we work in a proactive environment, where everyone is challenged to achieve new goals, outstanding performances are recognized, and valuable career opportunities are provided to all employees.

For us People come first: we have an international environment with employees of 60 nationalities and more than 60% women, with 35 years as average age.

#LI-LZ #DSL