Job Description

Team Leader, Corrections Corporate Support Unit

Location – Parramatta, Sydney

Employment type – Ongoing – Full time

Salary – Clerk Grade 7/8, $113,574 - $125,720 (plus employer’s contribution to superannuation and annual leave loading)

Your role

Lead a team of Senior Administration Officers and Administration Officers within Corrections Corporate Support Unit to provide accurate and timely administrative services to support the CSNSW Inmate Location Line, and management of Ministerial and other correspondence.

What you’ll do

• Manage and develop team members to ensure expertise, sound decision making, compliance with legislation and policy and timely service delivery.
• Plan and co-ordinate resources to meet service delivery requirements and ensure an equitable workload allocation.
• Develop and maintain effective systems, processes, and procedures in line with legislative and policy requirements for effective operation of Corrections Corporate Support Unit including electronic templates and information sharing guidelines.
• Review, edit and provide feedback on a range of written material including Briefing Notes, submissions, reports, and specialist correspondence on topics such as inmate/offender jurisdictional transfers and change of name applications to ensure accuracy and in line with the relevant legislation for progression.
• Ability to interpret and assist direct reports in understanding applicable legislation
• Ensure effective communication networks are maintained with key stakeholders, including other government and non-government agencies, interstate, and Federal authorities by providing prompt detailed advice, resolving escalated enquiries in a timely and professional manner consistent with information sharing principles.
• Support the Manager with human resource matters including promotion of a positive workplace culture and safe working environment.
• Support implementation of new information technology and changes in business processes.

What we’re looking for

• Proven capability in managing frontline service teams of small to medium size
• Demonstrated ability to communicate effectively with a wide range of stakeholders
• The ability to balance competing demands while still providing quality, accurate and timely administrative services in a pressured / high-volume front line business unit.

• The ability to meet operational and customer needs and expectations while complying with privacy and other legislative restrictions.

• Leadership skills and ability to communicate effectively with a wide range of stakeholders
• Current NSW Driver’s Licence and willingness to drive a vehicle while performing the role and travel to meet operational needs.
  
  

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To apply directly via the DCJ Careers site click here Search for the job and click the ‘Apply now’ button.

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you.

What We Offer

We offer a variety of benefits, including:

• A challenging and rewarding career

• Flexible, autonomous work environment

• Competitive pay and conditions

• Training and development opportunities to build and maintain capabilities

• Health & Wellbeing and Employee Assistance Programs.

Want more information? Visit our website to see more information on Working for us.

We do work that really matters

Working for Corrective Servies NSW provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

Apply now and join Australia’s top public sector employer where we will support you and provide an exciting and flexible working environment!

Are you ready to join us?

Click apply, attach a cover letter (maximum 2 pages) outlining how you meet the requirements of the role as well as an up-to-date résumé (maximum 5 pages).

Applications close 2nd April 2026 at 11:59pm AEDT.

Got a question?

For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Samantha Grady via email samantha.grady@correctiveservices.nsw.gov.au

If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please contact Rachel Urquhart-Secord or via email rachel.urquhartsecord@dcj.nsw.gov.au

Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visitInclusion and diversity on the DCJ website

Other Information

A Talent Pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months. Priority will be given to filling the role at Parramatta.

For more information visit Applying for DCJ jobs on the DCJ website.

Thank you for your interest in this role. We look forward to receiving your application.

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