Gear Inc.

Team Leader (Content Moderation - Laos Language)

Gear Inc.  •  Bangkok, TH (Onsite)  •  5 months ago
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Job Description

  • Responsible for overall performance and efficiency of team (15 - 20 persons).
  • Motivate and strategize how to optimize productivity and efficiency of team to consistently achieve target.
  • Ensure that agency is performing its duties and responsibilities well.
  • Control and set the KPIs of team member for both quality and quantity.
  • Provide coaching and act as intermediary within the organization.
  • Participate in job interviews to select new members.
  • Be a consultant within the agent level team, attend meetings with customers.
  • Provide reports and present team performances weekly.

Requirement

  • Bachelors Degree or Higher in any relevant field.
  • 1 years experience in BPO service (customer care - moderation - service analysis).
  • Proficient in Lao (Native), and good at communication (English - B2 Level).
  • Has experience with team management is an added advantage.
  • Stays updated and is interested on social-media trends.
  • Familiar with fashion / makeup trends (well known brands - trending products) are an advantage.

Working Conditions

  • Shift work: 8hr/day, 5 days a week. Able to work night and overnight shifts.
  • Able to work during Thailand Public Holidays as requested.
Gear Inc.

About Gear Inc.

Empowering Global Brands Through Custom BPO Solutions

Gear Inc delivers business process outsourcing solutions designed to meet the unique challenges of leading enterprises. Our approach combines cutting-edge technology and global expertise to drive operational excellence, scalability, and measurable results.

Our workforce of 6,000+ individuals spans 24 countries and supports more than 75 languages. We partner with clients to build tailored engines of growth—whether streamlining operations, enhancing customer experiences, or accelerating innovation. Our commitment to secure, results-driven solutions ensures businesses achieve their goals efficiently, no matter the complexity.

Why Gear Inc?

✅ Custom Integration: Solutions evolve to precisely fit client needs

✅ Global Reach: Localized expertise with a worldwide perspective

✅ Tech-Driven: Cutting-edge technological capabilities are combined with hands-on expertise to future-proof your operations

For brands competing in dynamic markets, we are the partner who understands precision matters—in service delivery, client relationships, and long-term success.

Whether you need scalable contact center solutions, careful content moderation, secure financial services, detailed data management, end-to-end gaming support, or tailor-fit business solutions. Gear Inc provides the personal attention you expect with results-driven expertise to propel your business forward.

Visit GearInc.com to explore how we empower growth so you can focus on your core company functions.

- Website: https://www.gearinc.com/

- Facebook: https://www.facebook.com/GearIncGlobal/

- Instagram: @gearincglobal

- YouTube: http://www.youtube.com/@gearincglobal

Industry
Consulting & Advisory
Company Size
1,001-5,000 employees
Headquarters
Singapore, SG
Year Founded
2007
Website
gearinc.com
Social Media