Job Description

PRINCIPLE PURPOSE OF JOB

We are currently seeking Team Leader to support a growing client base and manage the day-to-day operational activities of the production team and to help stabilization of the process combining their clinical and/or coding expertise with payment accuracy. This includes ensuring that the team delivers as per set expectations while maintaining the required quality standards. The role involves day to day coordination with internal as well external teams

JOB RESPONSIBILITIES

• Handle the day-to-day operations and effectively lead a team of production auditors on the assigned project
• Ensure team delivers 100% on projects within contracted turn-around-time and meets accuracy metric as per client SLA
• Ensure optimum utilization of the staff and manage shrinkage to meet daily deliverables
• Identifying the areas of improvement for training for a team/individual based on error trend analysis
• Effective planning in place to manage OJT period within the specified period
• Support the team by discussing complex cases, resolving queries, providing education and interfacing with both company and client leadership
• Steer internal education program to ensure team has required training to meet accuracy and turn-around-time metric

• Ensures proactive identification of any negative deviations in the process
• Contribute to PCI product by providing feedback to Management/Development Teams on changes to enhance editing and efficiency.
• Willing to work during US business hours during training and OJT phase and may last for 3 to 4 months
• Required to be available in the office for training and first few weeks of go-live, depending on the future pandemic conditions as well as company’s ability to resume operations from an office setting

ATTRIBUTES AND BEHAVIORS

• Develops and maintains positive working relationships with others
• Shares ideas and information and has ability to collaborate efficiently
• Assists colleagues and the team unprompted
• Takes pride in the achievement of team objectives
• Has credibility with peers and senior managers
• Self-motivated – driven to achieve results
• Works with a sense of urgency
• High customer service ethic – is passionate about meeting customer expectations and improving service levels
• Keeps pace with change – acquires knowledge/skills as the business evolves
• Handles confidential information with sensitivity.

RELEVANT EXPERIENCE & EDUCATIONAL REQUIREMENTS

• Graduate with CIC/CCS certification. Minimum of one year experience working as Team Leader or equivalent
• Experience in US Healthcare, medical coding, medical billing health plan operations strongly preferred.
  • Possesses knowledge of healthcare claims payment policy and processing – specifically CMS, Medicaid regulations, ICD-10-PCS etc.
• Practical clinical experience working in a hospital/office or nursing home strongly preferred.
• Has general knowledge of medical procedures, conditions, illnesses, and treatment practices
• Possesses excellent written and verbal communication skills. Ability to think logically and process sequentially with a high level of detailed accuracy and efficiency
• Has excellent personal computer skills in Microsoft Word, Excel, PowerPoint, Outlook, etc.

SKILLS & COMPETENCIES

• Strong analytical, critical thinking and problem-solving skills
• Excellent verbal and written communication skills
• Be a quick learner and proficient in application of learnings
• Excel proficiency
• Strong organizational skills and adaptive capacity for rapidly changing priorities and workloads
• Ability to work well independently and maintain focus on a topic for prolonged periods of time