With over 1.3million members RAC is one of WA’s most iconic and trusted brands. We are a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be “The driving force for a better WA.”
Our Claims team plays a vital role in supporting ourmembersduring challenging times, and we are looking for a motivated and experienced Claims Team Leaderto join our dynamic team.
About the Role
As a Claims Team Leader, you willbe responsible forleading and coaching a team ofspecialiststo ensure efficient,accurate, andmember-centric claims processing. This operational leadership role requires strong people management skills, a solutions-focused mindset, and the ability to drive performance in a fast-paced environment.
We have 1 role available at our Welshpool office and 1 role at our West Perth office.
Key Responsibilities
Lead, support and coach a team of claims professionals to achieve service, quality, and productivity targets.
Monitor daily workflows and resource allocation to ensure operational efficiency.
Provide technical guidance and decision-making support for complex or escalated claims.
Foster a high-performing and engaged team culture through regular feedback, development planning, and performance reviews.
Ensure compliance with internal policies, industry regulations, and service-level agreements.
Identifyand implement continuous improvement initiatives to optimise processes andmemberoutcomes.
Collaborate with stakeholders across the business to resolve issues, share insights, and improve the end-to-end claims journey.
About You
Proven experience in a leadership role within a claims or operational environment.
Willingness to learn and adapt in a continuously evolving environment.
Effective communicator with strong interpersonal and conflict resolution skills.
Results-driven with a focus on quality, compliance, and customer service.
Ability to lead through change and support team resilience in a dynamic environment.
Confident in using claims systems, reporting tools, and managing KPIs.
Experiencemanaging customer/member disputes within a financially regulated environment is preferred
What can we offer you?
A workplace culture where our people feel valued,respectedand empowered
Work in flexible ways that meet work/life commitments and support wellbeing
Be part of a purpose led organisation that gives back to the WA community
An environment that values ongoing career development
Free Roadside Assistance and discounts on RAC products and services including Holiday Parks and Resorts, Security, Finance, AutoServicesand Insurance
Opportunities for community engagement and corporate volunteering
Apply online – send us your CVshowcasingwhat you can bring to the team.
Applications Close COB Thursday 3rd September 2026.
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At RAC we offer career opportunities that will allow you to give back and make a difference to our members and the WA community. We pride ourselves on employing the highest calibre of people to meet our member’s needs. RAC promotes healthy living and aims to protect health and safety of employees, members and visitors.
RAC has been a part of the West Australian community since 1905. We are unique organisation, built by members for members. From our origins as a motoring club, we have grown to a diverse organisation of over 1,400 employees serving more than 1 million members with a range of products and services. RAC’s difference is that we are a membership organisation, which means we don't have shareholders and we reinvest our profits for the better of our members and the WA community.
House rules:
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