Job Purpose
To oversee a team of outbound sales agents, to drive business growth and meet performance targets. Primary responsibilities will include managing team operations, ensuring high-quality sales interactions.This role demands strong leadership skills, excellent sales acumen, and a results-oriented mindset.
Responsibilities
Core Responsibilities:
1. Team Management:
• Supervise and mentor a team of outbound sales agents.
• Conduct daily team briefings to set targets and expectations.
• Monitor agent performance and provide constructive feedback.
2. Sales Strategy Execution:
• Implement sales strategies to meet or exceed team targets.
• Develop call scripts, objection-handling techniques, and closing strategies.
• Analyse sales data to identify trends and optimize performance.
3. Performance Monitoring:
• Track individual and team KPIs, including call volume, conversion rates.
• Ensure compliance with company standards and data protection Policy.
4. Training and Development:
• Identify training needs and organize periodical trainings.
• Ensure new hires are effectively onboarded .
• Promote best practices for Lead conversions.
5. Customer Relationship Management:
• Address escalated customer queries/issues promptly and effectively.
Qualification ; Graduate , Master / Postgraduate
Tata Capital Limited is a subsidiary of Tata Sons Limited. The Company is registered with the Reserve Bank of India as a Core Investment Company and offers through itself and its subsidiaries fund and fee-based financial services to its customers, under the Tata Capital brand.
As a trusted and customer-centric, one-stop financial services provider, Tata Capital caters to the diverse needs of retail, corporate and institutional customers, across various areas of business namely the Commercial Finance, Infrastructure Finance, Cleantech Finance, Wealth Management, Consumer Loans and distribution and marketing of Tata Cards. Tata Capital has over 500+ branches spanning all critical markets in India.
