Job Description

• Responsible for delivery by the team of sales leads revenue targets.

• Building value propositions around dominant buying motives, examine obstacles, review sales approach / tactics used and identify winning strategies.

• Schedule projects to generate sales leads and accurately plan for capacity to enable consistent sales conversion level.

• Generate competitive knowledge and create benchmarking standards for the team.

• Measure and improve cost efficiency of Telesales by optimal utilization of resources.

• Design performance measurement metrics, evaluate and action.

• Call monitoring, coaching and feedback of Telesales agents.

• Develop and conduct quizzes to evaluate product knowledge, assess results and flow with coaching and counseling.

• Select, recruit, train, certify and deploy Telesales Agents.

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• Ensuring smooth operations of job flows by having adequate lists, sufficient staff and assigning exact jobs.

• Revise the SOP to incorporate any modifications relevant to specific products or processes.

• Secure a satisfactory audit rating for the Balance Building Team.

• Ensure comprehensive compliance, managing the unit in a fully compliant manner.

• Assure seamless implementation and strict adherence to internal control checks to verify the accuracy of all conducted activities. Prevent any instances of missed selling within the unit and enact requisite corrective measures in the event of recurrent errors.

• Maintain complaint rates on balance building below the 5% threshold.

• Obtain superior quality scores from the centralized Quality Assurance Team.

• Detect process deficiencies and propose systematic improvements on a regular basis.

• Resolve CRM leads within a 24–48 hour turnaround time (TAT).

• Continually revise ideas, approaches in response to different calling lists and understanding prioritizing the incoming jobs. Guarantee that the operational unit adheres rigorously to audit stipulations and always observes Standard Operating Procedures (SOP).