What will you do?

In this role, you are responsible for managing the day-to-day backoffice operations within the ICT & HC sectors. You ensure that planning, contract management and customer support processes run efficiently and effectively. You lead a team of Customer Coordinators and Planners and work closely with the sectorleade ICT & HC , sales and auditors.

You combine leadership with operational involvement. You provide direction, maintain oversight and drive continuous improvement in processes and performance. At the same time, you ensure high data quality, strong customer satisfaction and optimal resource utilization.

You will work across our Benelux organization and play a key role in connecting teams, stakeholders and processes.

Yourresponsibilities

• Team coordination & coaching
  You lead, motivate and develop a team of Customer Coordinators and Planners. You take responsibility for team performance and foster a collaborative and positive work environment.

• Planning & resource management
  You monitor and steer the planning process, ensuring optimal utilization of auditors and subcontractors. You anticipate workload fluctuations and take action accordingly.

• Contract management & data quality
  You ensure timely and accurate handling of contracts, renewals and amendments. You safeguard the quality of project data to support smooth operations across departments.

• Customer focus & service excellence
  You ensure a high level of service for both internal and external customers. You identify opportunities to improve customer satisfaction and translate these into concrete actions.

• Stakeholder collaboration
  You work closely with customers, sales, auditors and other departments, ensuring alignment and strong cooperation.

• Analysis & reporting
  You prepare reports, monitor KPIs and identify areas for improvement. You provide insights and input for operational planning and forecasting.

• Continuous improvement
  You actively drive improvements in processes, ways of working and team performance, contributing to a more efficient and effective organization.

What do we offer?

• A dynamic role with impact across two key sectors: ICT & Healthcare

• The opportunity to grow both professionally and as a leader

• Flexible working hours and hybrid working possibilities

• Attractive employment conditions, including 30 days of annual leave (excluding public holidays)

• Opportunities for development and career growth within DNV

• A supportive and professional team environment focused on collaboration and quality

Recruitment process

Selected candidates will be invited for interviews with the team and management. An assessment / presentation may be part of the selection process.