Job Description

Join Mater Education as our Team Leader – Application & Enrolments

Lead a high-performing team. Create exceptional student experiences. Make a difference from day one. This is a permanent full-time opportunity based at Mater Education’s South Brisbane campus.

At Mater Education, we're passionate about helping people build meaningful careers in healthcare. Every student journey begins with a great first impression, and we're looking for an experienced and people-focused leader to ensure every prospective student receives an outstanding application and enrolment experience.

As our Team Leader – Application & Enrolments, you'll lead a dedicated team responsible for guiding students through one of the most important steps in their education journey. This is an opportunity to combine your leadership, operational management and customer service expertise to drive exceptional outcomes for both students and the organisation.

About the role

Reporting to the Operations Manager, you'll be responsible for leading the day-to-day operations of our Applications and Enrolments team, ensuring services are delivered efficiently, accurately and with a genuine focus on student experience.

You'll coach and develop your team, oversee application and enrolment workflows, monitor performance, identify opportunities for continuous improvement and collaborate with stakeholders across the business to ensure a seamless student journey.

This is a hands-on leadership role where you'll balance operational oversight with people leadership, process improvement and service excellence.

Salary range: Commensurate with experience plus superannuation and access to not-for-profit salary packaging up to $15,900  + access to many staff benefits! 

What you'll be doing

As our Team Leader – Applicant & Enrolments, you'll be responsible for:

• Leading, coaching and developing a high-performing Applications and Enrolments team.
• Driving exceptional customer service and a student-first culture.
• Managing daily workflows, priorities and team performance to meet service standards.
• Overseeing application and enrolment processes to ensure accuracy, compliance and efficiency.
• Acting as the escalation point for complex student enquiries and enrolment matters.
• Monitoring application pipelines and identifying opportunities to improve conversion and turnaround times.
• Developing and maintaining procedures, work instructions and training resources.
• Supporting compliance, data integrity and regulatory requirements.
• Working collaboratively with academic, marketing and operational teams to continually improve the student experience.
• Supporting student events such as orientations, open days and recruitment activities.

About you

You're an experienced leader who enjoys developing people and improving processes. You thrive in fast-paced environments, can manage competing priorities, and are passionate about delivering outstanding customer experiences.

You'll also bring:

• Demonstrated leadership experience leading customer service, admissions, enrolment or administrative teams.
• Strong organisational skills with the ability to manage multiple priorities and changing workloads.
• Excellent communication and stakeholder engagement skills.
• A continuous improvement mindset with experience reviewing and enhancing operational processes.
• High attention to detail and a commitment to quality, compliance and data integrity.
• Experience interpreting policies, procedures and business rules.
• The ability to analyse performance, solve problems and make sound operational decisions.

Qualifications

You'll ideally have:

• Tertiary qualifications in Business, Education, Administration or a related discipline, or equivalent demonstrated experience.
• Previous experience in an RTO environment.

Why join us?

When you join Mater Education, you're joining an organisation with a proud reputation for excellence in education and healthcare. We offer the opportunity to make a genuine impact while working alongside passionate, supportive colleagues who are committed to helping students succeed.

You'll enjoy:

• A collaborative and values-driven culture.
• Opportunities for professional growth and leadership development.
• The chance to influence and improve the student experience.
• Meaningful work that supports the future healthcare workforce.

You’ll also be joining the wider Mater Group, which means access to:

• Increase your take-home pay with generous salary packaging options, including meal and entertainment benefits
• Wellbeing support through our Employee Assistance Program and on-site pastoral care teams
• Access a range of health and wellbeing services with a corporate discount on private health insurance
• Exclusive discounts across dining, retail, travel, accommodation (just to name a few!)
• Stay active with unlimited access to discounted gyms via the Fitness Passport program
• Convenient, discounted on-site parking
• Enjoy great food with reduced prices at our campus cafés and coffee spots

Applications close 16th August 2026– please note, we may contact applicants prior to the closing date, please do not hesitate to APPLY NOW. Direct applications only — we are not engaging recruitment agencies at this time. All successful candidates may be required to complete pre‑employment checks (including criminal history, working rights, medical and working with children checks).

Mater Education offers a safe, supportive, flexible and inclusive workplace where everyone is valued. We welcome applications from people of all backgrounds and abilities. Visit our Reconciliation webpage

Mater Education ensures all children have an environment suitable for their safety and wellbeing through proper supervision and safeguarding practices.

Ready to join a team that helps shape the future of healthcare education?

Apply now and become part of Mater Education, where every application is the beginning of someone's career, and every interaction makes a difference.