Job Description

About us

1. Leadership & Team ManagementLead, coach, and mentor Billing Analysts and Officers to ensure consistent performance and growth.Allocate workload and manage team capacity to meet daily, weekly, and monthly billing requirements.Conduct regular team huddles, performance discussions, and coaching sessions.Provide training on new processes, controls, systems, and customer requirements.Support hiring, onboarding, and capability development of AR staff. 2. Billing Operations OversightSupervise the preparation, validation, and submission of all customer invoices.Ensure invoices meet accuracy, completeness and compliance standrads.Ensure all accounts meet cut-off dates and reporting deadlines.Monitor high-risk or complex accounts for billing anomalies. 3. Controls, Compliance & Revenue AssuranceEnforce internal controls to prevent revenue leakage, duplicate billing and understatment.Validate system-to-system reconciliations (TMS vs. S4HANA vs. Operations). 4. Issue Management & EscalationLead resolution of escalations related to cancellations, rate discrepancies, STO errors, missing PODs, and system issues.Coordinate with Operations, IT, Rates Management, Customer Service, and Finance to close gaps.Provide root-cause analysis for recurring issues and implement preventive actions. 5. Reporting & Performance MonitoringOversee billing trackers, dashboards, and KPI reporting.Present billing performance, variances, and exceptions to management.Monitor aging of unbilled transactions and pending items that affect revenue timing.Support month-end closing, accruals, and revenue reporting. 6. Continuous Improvement & ProjectsLead or support process improvement initiatives to enhance billing efficiency and accuracy.Participate in UAT for new system features or enhancements (TMS, S4HANA, automation tools).Develop SOPs, work instructions, and updated process documentation.Champion digitalization, standardization, and automation efforts.

Responsibilities

· Strong knowledge of TMS, S4HANA or related systems· Advanced MS Excel (pivot tables, formulas, analysis)· Strong analytical and reconciliation skills

Requirements

· Bachelor’s degree in Finance, Accountancy, Business Administration, or related field.· Leadership and coaching· High-level decision-making· Strong analytical and reconciliation skills· Stakeholder management across functions· Ability to handle pressure and escalations· Project/process improvement capability