Job Description

About us

1. Leadership & Team ManagementLead, coach, and mentor Billing Analysts and Officers to ensure consistent performance and growth.Allocate workload and manage team capacity to meet daily, weekly, and monthly billing requirements.Conduct regular team huddles, performance discussions, and coaching sessions.Provide training on new processes, controls, systems, and trucker requirements.Support hiring, onboarding, and capability development of AP staff. 2. Billing Operations OversightSupervise the preparation, validation, and submission of all truckers billing/invoice.Ensure Trucker Service Invoice meet accuracy, completeness and compliance standrads.Ensure all accounts meet cut-off dates and reporting deadlines.Monitor high-risk or complex accounts for billing anomalies. 3. Controls, Compliance & Billing AssuranceEnforce internal controls to prevent truckers billing concern/issue, duplicate billing and understatment.Validate system-to-system reconciliations. 4. Issue Management & EscalationLead resolution of escalations related to cancellations, rate discrepancies, Trip errors and system issues.Coordinate with Operations, IT, Rates Management, Customer Service, and Finance to close gaps.Provide root-cause analysis for recurring issues and implement preventive actions. 5. Reporting & Performance MonitoringOversee billing trackers, dashboards, and KPI reporting.Present billing performance, variances, and exceptions to management.Monitor aging of unbilled transactions and pending items that affect on-time processing.Support month-end closing, accruals, and AP reporting. 6. Continuous Improvement & ProjectsLead or support process improvement initiatives to enhance billing efficiency and accuracy.Participate in UAT for new system features or system enhancements.Develop SOPs, work instructions, and updated process documentation.Champion digitalization, standardization, and automation efforts.

Responsibilities

· Strong knowledge of TMS, S4HANA or related systems· Advanced MS Excel (pivot tables, formulas, analysis)· Strong analytical and reconciliation skills

Requirements

· Bachelor’s degree in Finance, Accountancy, Business Administration, or related field.· Leadership and coaching· High-level decision-making· Strong analytical and reconciliation skills· Stakeholder management across functions· Ability to handle pressure and escalations· Project/process improvement capability