This is an exciting opportunity to step into a leadership role within Housing Services. You will lead and support a team delivering client-centred services to some of the most vulnerable members of our community, ensuring high-quality outcomes while driving strong operational performance.
As a Team Leader, you will play a key role in balancing customer service excellence with the achievement of business objectives. You will support staff to navigate complex client needs, deliver responsive services, and contribute to positive housing outcomes across the district.
This recruitment will create a talent pool for future Team Leader opportunities across Northern District.
As a Team Leader, you will provide leadership, direction and support to a team operating in a fast-paced service environment. You will be responsible for managing team performance, developing staff capability, and ensuring services are delivered efficiently, professionally and in line with policy and legislative requirements.
You will support your team to deliver quality customer service to clients with diverse and often complex needs, while ensuring business outcomes and service standards are achieved.
You will:
Download the role description.
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To apply directly via the DCJ Careers site click here. Search for the job and click the ‘Apply now’ button.
We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you.
We offer a variety of benefits, including:
Want more information? Visit our website to see more information on Working for us.
Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.
Apply now and join Australia’s top public sector employer where we will support you and provide an exciting and flexible working environment!
Are you ready to join us?
Click apply, attach an up-to-date résumé (maximum 5 pages) and a cover letter (maximum 3 pages) addressing the 2 targeted questions below with a brief outline on how you meet the requirements of the role:
Question 1
How do your skills, knowledge and experience demonstrate your ability to lead a team of staff who do varying roles?
Question 2
As Team Leader you will drive performance whilst balancing customer service commitments. Please provide an example that highlights your ability to achieve business targets whilst ensuring customer service delivery standards are maintained.
Applications close Sunday, 15 November 2026 at 11:59pm AEST.
Got a question?
For more information about the role or what it’s like to work for DCJ, please contact the hiring manager, Claire Dobby on 0400 926 999 or Claire.Dobby@homes.nsw.gov.au
If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please call Syvonne Pereira on 0498 091 786 or via syvonne.pereira@dcj.nsw.gov.au
Visit Recruitment adjustments on the DCJ website to learn more.
Inclusion and Diversity lies at the heart of how we recruit
We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.
To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.
A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.
For more information visit Applying for DCJ jobs on the DCJ website.
Thank you for your interest in this role. We look forward to receiving your application.
To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/
Thinking about moving to regional NSW? Get free, personalised support with housing, schools, jobs, and settling in. Learn more: www.nsw.gov.au/welcomeexperience
The careers site currently promotes this service on the ‘Discover roles with DCJ in regional NSW’ page.
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