Probe Group

Team Leader

Probe Group  •  Quezon City, PH (Onsite)  •  1 day ago
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Job Description

  • Coordinate all organization’s operations.
  • You will be responsible for improving performance, productivity, efficiency and profitability through the implementation of effective methods and strategies.
  • Knows how to effectively coach for improvement
  • Can Use Both Google Sheets and MS Excel
  • Amenable to presenting and discussing results daily, weekly, and monthly with the managers and clients.
  • Amenable to shifting schedules
  • Ensure a safe, healthy and sustainable workplace for all employees and contractors, report workplace hazards, and provide a safe and positive workplace.
  • Actively contribute to Probe’s commitment to fostering a respectful and inclusive workplace by taking proactive measures to identify and eliminate harassment in any form.
  • Act ethically with integrity, honesty, and trust, to uphold Probe's compliance culture and maintain the highest standards of business conduct.
  • Complete all necessary training requirements and professional development opportunities.
  • Comply with Probe’s privacy, data protection and information security policies when handling personal data and uphold high standards of data protection, security and fraud prevention in the course of your employment. This extends to being diligent to protect Probe and client data and assets and never sharing passwords, one time passwords (OTP), multi-factor authentication (MFA) with anyone (even colleagues, supervisors or a client), staying alert for suspicious calls, chats or emails asking for account or personal/login information and not clicking on suspicious links.
  • Support our speak up culture and report suspected or actual improper conduct in accordance with our Whistleblower Policy.
  • Having a responsibility to actively contribute to Probe’s commitment to fostering a respectful and inclusive workplace by taking proactive measures to identify and eliminate harassment in any form.

Qualifications:

  • At least 2 years’ experience as a Team Leader
  • Experience working directly with clients
  • 2 years plus experience in a customer service / sales position or related industry (Telco)
Probe Group

About Probe Group

Probe Group is a leader in customer experience (CX) and business process outsourcing (BPO) services. We're a team of over 19,000 passionate individuals, driven by a shared belief in the power of human connection. We combine digital innovation with a people-first approach, crafting exceptional experiences that consistently exceed client expectations.

At the heart of Probe Group is the commitment to empowering people, driving innovation and harnessing technology to deliver meaningful experiences that truly matter. Our house of brands – Probe CX, Innovior, Convai, MicroSourcing and Beepo – each with their own unique identities and specialisations, work together to drive growth. We help our clients become modern digital organisations, where technology enhances, not replaces, the human touch.

We aim to be the digitally enabled, data driven and people led customer experience brand of choice. As CX experts, we understand customer needs, crafting personalised, efficient and effective interactions that foster lasting relationships. That’s why we build digital environments that foster both customer satisfaction and employee fulfillment. We champion the human element, bringing crucial empathy, understanding and personal connection which are key to exceptional CX.

Our end-to-end service offerings include CX strategy, real-time speech analytics, conversational AI, outsourcing and digital transformation solutions. We offer onshore, nearshore and offshore CX services, leveraging local expertise to enhance customer interactions across 28 markets.

We are Probe Group: diverse, empowering, accountable, innovative, customer-obsessed, respectful and empathetic. Uniquely digital. Naturally human.

Industry
Consulting & Advisory
Company Size
10,000+ employees
Headquarters
Melbourne, AU
Year Founded
Unknown
Website
probe.group
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