Job Description

Key Responsibilities

• Allocate work orders effectively to individual Technicians and monitor job progress.
• Ensure Technicians accurately clock on and off work operations.
• Monitor workshop productivity, efficiency, and lost time.
• Ensure repairs are started and completed within agreed timelines.
• Liaise with Service Advisors to clarify customer concerns and work-order requirements.
• Translate customer concerns into clear and accurate work instructions for Technicians.
• Provide technical guidance, support, coaching, and mentoring to Technicians.
• Ensure repairs are carried out in accordance with manufacturer procedures and workshop manuals.
• Ensure Technicians use the correct tools and equipment safely and appropriately.
• Assess customer concerns through inspection, road tests, diagnostics, or other appropriate methods.
• Identify and support the resolution of repeat repairs and technical issues.
• Liaise with the manufacturer for technical assistance and required reporting.
• Monitor repair quality and complete quality-control checks where applicable.
• Report work-quality, tooling, equipment, and resource issues to the Workshop Manager.
• Ensure all work performed and defects identified are accurately recorded on work orders.
• Support Service Advisors with initial diagnostic activities and vehicle handovers when required.
• Promote safe working practices and the protection of customer property and the environment.
• Perform any other reasonable duties assigned by management to support departmental objectives.

Qualifications & Experience

• Diploma or Bachelor’s degree in Automotive Engineering, Automotive Technology, or a related field.
• Minimum 4 years of relevant automotive technician experience.
• Relevant technical certification or qualification is required.
• Previous experience in a Team Leader, Senior Technician, or supervisory role is preferred.
• Strong knowledge of automotive repair, diagnostics, and manufacturer procedures.
• Valid UAE driving license.
• Strong verbal and written communication skills.
• Ability to work independently with minimal supervision.
• Strong organizational skills with the ability to prioritize tasks without compromising quality.
• Fair, professional, and team-oriented approach.
• Computer literate with good knowledge of MS Office and computerized workshop systems.
• Strong problem-solving and decision-making skills.

Why Join Ali & Sons?

• Join an established and respected automotive organization in the UAE.
• Work with the MG brand and a professional workshop team.
• Be part of a supportive and performance-driven working environment.
• Opportunities for professional growth and technical development.
• Gain exposure to advanced automotive service operations and manufacturer standards.
• Competitive compensation and benefits package.