At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.
Elevate your leadership career with Western Australia’s largest electricity and gas provider. This is an incredible opportunity for a resilient, energetic leader to drive operational excellence by coaching, developing, and inspiring a dedicated team of Customer Service Specialists within a large-scale omni channel environment.
What you’ll be doing
Drive your team to exceed KPIs through positive motivation, dedicated 1:1 sessions, and tailored performance coaching plans.
Oversee team productivity, managing performance and holding individuals accountable for both targets and professional behavior.
Actively foster a safe, healthy, and positive workplace through engaging cultural activities and recognition programs.
Analyse team performance data to identify trends, report on outcomes, and drive continuous operational excellence.
Establish professional and effective partnerships with managers, peers, and clients through clear and proactive communication.
Utilise advanced negotiation and problem-solving skills to manage team dynamics and resolve interpersonal issues under pressure.
Guide your team through evolving processes and systems while maintaining high levels of service delivery.
About You
You are an energetic, resilient, and hands-on leader who thrives under pressure in a fast-paced environment. With a high degree of emotional intelligence, you effortlessly navigate complex team dynamics to build a culture of trust and mutual respect. You possess a proven ability to translate performance data into actionable growth strategies for your team. Driven by a focus on operational excellence, you are a natural problem-solver who can forge professional partnerships with stakeholders while effectively guiding your team through periods of change.
What you’ll bring
A passion for customer experience and helping others grow.
Proven leadership skills – coaching, mentoring and supporting team members.
Excellent communication skills, with confidence to engage stakeholders at all levels.
The ability to remain calm and objective when navigating sensitive team dynamics or interpersonal conflict
A passion for mentoring and a "people-first" approach to improving team performance and meeting KPIs
The ability to have professional, courageous conversations and build rapport with diverse stakeholders.
A knack for thinking on your feet and using initiative to resolve issues in a high-pressure environment.
Proficiency in learning new systems and the ability to analyse basic data to track team success.
An unwavering work ethic and the commitment to lead by example, consistently role-modeling professional values.
Why Join Us?
Access an unlimited mental health and well-being platform, empowering you to stay balanced and thrive both personally and professionally.
Access to everyday savings: From technology, phone bills, fuel and groceries to fashion, restaurants and entertainment. Our employee benefits provider Flare can help you save every day with well-known brands
Gain valuable Operations (Ops) experience and undergo Omni-channel training to expand your leadership toolkit.
Access training across multiple departments and business areas to broaden your professional expertise.
Participate in fun group activities like escape rooms, birthday picnics, and other annual events.
About Probe CX
Probe CX is a global business of 9,000 team members. We believe in combining human expertise with technology to deliver exceptional results. We are a digitally-enabled and data-driven company, but first & foremost we are people-purpose led. Our team members are instrumental in delivering on our promise to provide a human touch to every interaction.
How to Apply?
Click on ‘Apply Now’. Need adjustments for accessibility needs throughout our recruitment process - please let us know. We’re happy to accommodate.
Probe CX firmly believes that the strength of our company lies with the diversity and talent of our people. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds.
We provide space for everyone, embracing different perspectives, making room for opportunities for each individual to thrive. Join us in celebrating you and your 100% authentic self!
Probe CX is a global customer experience organisation focused on creating environments where digitally-enabled CX thrives. A part of Probe Group, we enhance experiences with the right blend of people and technology to help our clients achieve their CX transformation goals. Partnering with organisations across more than 11 industries, our solutions help unlock trapped CX value.
We create meaningful interactions that exceed expectations through our digitally-powered, people-first approach. Rooted in a culture of diversity, accountability and respect, Probe CX designs scalable, end-to-end CX solutions by understanding the challenges of our clients, their employees and their customers.
From managed and outsourced services to intelligent automation and workforce transformation, our teams drive tangible results for businesses of all sizes. With over 40 years of experience building socially responsible and sustainable CX solutions, we are the partner of choice for next-generation driven CX.
