Job Description

About the Programme

Connect to Work is a voluntary Supported Employment programme funded by the Department for Work and Pensions (DWP) and commissioned across Surrey to support people who are disabled, have long-term health conditions, or face complex barriers to employment. The programme supports both people looking for work and those already in employment who need support to retain their job.

Delivered through the Supported Employment Quality Framework (SEQF), Connect to Work follows a place, train and maintain model. This person-centred approach matches individuals with suitable employment opportunities, provides tailored support to help them succeed in the workplace, and offers ongoing in-work support to both participants and employers to promote sustainable, long-term employment outcomes.

About The Role – Lead a Team That Changes Lives

Salary: £36,555 to £40,170

Location: Surrey (Staines/Guilford), community-based delivery.

Hours: 37.5 hours

Travel: This is a community-based role, so candidates must be flexible and willing to travel across Surrey to meet and support customers in a variety of locations.

Are you an inspiring leader who believes everyone deserves the opportunity to thrive through employment?

We're looking for a passionate and motivated Team Leader to lead a team delivering the Connect to Work programme. In this role, you'll combine strong leadership with hands-on delivery, empowering your team to provide exceptional, person-centred support while helping people with health conditions, disabilities and complex barriers move into sustainable employment.

This is an opportunity to shape a high-performing service that makes a real difference to individuals, employers and communities. You'll coach, develop and inspire your team while working alongside health partners, employers and community organisations to create opportunities that change lives.

What You'll Be doing

As Team Leader, you'll oversee the day-to-day delivery of the service, ensuring quality, consistency and excellent outcomes for participants. Your role will include:

• Leading, coaching and supporting a team of Employment Specialists to deliver high-quality, person-centred services aligned with the Supported Employment Quality Framework (SEQF).
• Providing regular supervision, reflective practice and mentoring to support colleague wellbeing, professional development and performance.
• Monitoring caseloads, performance data and employment outcomes, using insight to drive continuous improvement and address challenges proactively.
• Supporting your team to engage employers, develop inclusive job opportunities and deliver tailored support that leads to sustainable employment.
• Coordinating delivery across a range of community locations and health settings, ensuring services remain accessible and responsive to local needs.
• Leading by example by managing a small caseload, demonstrating best practice and maintaining a strong understanding of frontline delivery.
• Building strong partnerships with employers to promote inclusive recruitment, workplace adjustments and job carving opportunities.
• Working collaboratively with NHS teams, Jobcentre Plus, local authorities and community organisations to strengthen referral pathways and integrated support.
• Overseeing safeguarding, quality assurance, compliance and data integrity to ensure excellent service standards.
• Identifying learning and development opportunities for your team, fostering a culture of continuous improvement and professional growth.
• Using participant feedback and insight to shape service improvements and enhance the customer experience.
• Promoting a positive team culture built on collaboration, accountability, innovation and psychological safety.

What we're looking for

We're looking for an engaging leader who can motivate others, build strong partnerships and inspire teams to achieve outstanding results. You'll bring:

• Experience supporting people with mental health conditions, disabilities or complex barriers to employment.
• Knowledge of the Supported Employment Quality Framework (SEQF) or other supported employment models.
• Previous experience supervising, managing or mentoring frontline teams.
• A proven track record of delivering high performance and achieving service outcomes.
• Excellent leadership, communication and coaching skills, with the ability to influence and develop others.
• A strong understanding of the barriers people face in accessing employment and the importance of inclusive recruitment practices.
• Experience building effective relationships with employers, health partners and community stakeholders.
• A commitment to safeguarding, trauma-informed practice and equality, diversity and inclusion.
• Strong organisational skills with the ability to balance performance management with supportive leadership.
• Flexibility to work across a range of community settings and travel throughout the city.

It would be great (but not essential) if you also have:

• A full driving licence and access to a vehicle.
• Experience working within employment support services.
• Experience delivering or managing services within fidelity standards.
• Knowledge of occupational health, Access to Work or job development approaches.
• Experience working alongside NHS clinical teams, Primary Care Networks or social prescribing services.
• Experience managing service quality, audits and compliance processes.

What else we offer

We’re mission-led organisation with social value at our core. We’re a Disability Confident Leader and proud to reflect the communities we serve.

• You’ll make a real impact: Every success story you help write will be felt in homes, workplaces, and communities across the city.

• You’ll grow: With access to training, reflective practice, and a national network of likeminded colleagues.

• You’ll be supported: We believe in teamwork, check-ins, manageable caseloads.

• You’ll be part of something bigger: From mental health awareness to inclusive recruitment and sustainable employment, your work contributes to broader change.

Equity, Diversity and Inclusion

We’re committed to creating a workplace where everyone is treated fairly, feels they belong, and can do their best work. We welcome applications from people of all backgrounds, identities and communities, and we value the different perspectives and lived experiences they bring. We do not discriminate on the basis of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.

• Fedcap are Disability Confident Leader employers. We will consider reasonable adjustments throughout the recruitment process and, where required, in the workplace. We will not exclude a candidate with a disability unless they are unable to carry out a duty that is intrinsic to the role, after reasonable adjustments have been considered.

• We are positive about employing veterans, serving personnel, and spouses/partners and family members, as part of our commitment to the principles of the Armed Forces Covenant

• As a Ban the Box employer, we assess applicants on their skills and potential. We do not ask about criminal convictions at the initial application stage, and any relevant information is considered fairly and in line with the role.

If you need any adjustments to apply for this role or to take part in the recruitment process, please let us know. We’re committed to making our recruitment process fair, accessible and inclusive for everyone.

Additional benefits

• At Fedcap, we offer a comprehensive and rewarding benefits package designed to support your wellbeing and personal development. Some of our benefits include:

• 33 days’ annual leave (including bank holidays) with the option to buy or sell additional days.
• £500 annual benefits scheme to spend at over 900 retailers.
• Cycle to Work scheme open all year round.
• Pension scheme with up to 5% employer match.
• Free life assurance worth 4x your salary.
• Health & wellbeing support, including access to our 24/7 Employee Assistance Programme for you and your family.
• Digital gym, mindfulness resources, virtual GP and more.

About Fedcap

In the UK, Fedcap is a not-for-profit organisation committed to improving people’s economic mobility.

We support people to find work and access better health, education and learning opportunities.

Working across our four integrated practice areas – education, workforce development, health, and economic development – we deliver research-based solutions that remove barriers and open doors to economic mobility and wellbeing for individuals and communities.

We’re part of The Fedcap Group which serves more than 332,000 people each year through a network of not-for-profit affiliates in the US, UK, Canada and Australia.

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Mission: To create opportunities for people by designing and delivering innovative, sustainable solutions and creating measurable changes for those who are socially disadvantaged.

Fedcap Employment and Fedcap Employment Scotland delivers employability solutions across the UK to build communities through a blend of local frontline professional teams and like-minded supply chain partners, using innovative and tested ideas developed both locally and internationally.

Our service is designed to give each individual the best opportunity according to his/her abilities and needs. Our programs provide targeted employment supports to a range of underserved groups, including single parents, people who were previously incarcerated and individuals with health, mental health and/or substance use conditions.

Fedcap Employment and Fedcap Employment Scotland joined The Fedcap Group in 2018.

Website: http://www.fedcapemployment.org/