Stellar Global is hiring confident and experienced Team Leader to support the launch of an exciting new flagship store on Oxford Street. At the moment, this is a fixed term contract role from June- December 2026.
Overall purpose of the role:
As a Team Leader, you will be reporting directly to the Store Manager. Your focus will be to support your manager to keep the staff highly engaged, motivated and customer obsessed. You will also be turning the brand’s innovative vision into a reality every single day - ensuring an impeccable standard of customer service across all areas of the store and maximising sign-ups.
You will not only support your managers in a variety of different tasks to support the business needs but also will have a team of Brand Ambassadors to supervise. You will need to enjoy solving problems and be able to work well under pressure and adapt to changes as the business evolves.
You will look to bring out the best in your team and demonstrate humility, maturity, support and a consistency to everything you do.
About the brand:
"Tools for humanity" is a global technology company building tools designed for the age of AI. Founded by Alex Blania and Sam Altman, the company is focused on developing technology that helps people prove they are real humans online in an increasingly AI-driven world.
The company’s ecosystem includes:
About Stellar Global:
Stellar Global is a progressive, inclusive retail experience agency that believes in the power of people. By investing heavily in its staff, Stellar is able to deliver a best-in-class service for physical, virtual or hybrid retail experiences. By providing bespoke, immersive training programs and opportunities to flourish and progress, Stellar Global is committed to creating a culture of community and support while cultivating outstanding retail experience specialists.
Stellar is an Equal Opportunities Employer. We value diversity and inclusion, and all applications are considered equally.
Leading Exceptional Service & Teamwork
Operational Excellence
Strategic Planning: thinking outside the box to identify opportunities and collaborate with others to grow the business and improve performance, commerciality
People Management & Development
Embrace values: Be Can Do, Own It, Stay Curious and Work Smart
Nimble and adapt to change quickly and effectively, including under stressful circumstances
Confidentiality and trust in handling sensitive situations with your Brand Ambassador team
Open to learn and improve own performance and inspire others to want the same
Being able to demonstrate honesty and willing to listen to peers' views to ensure Tools for Humanity creates a safe and inclusive environment for all
A natural people-person, with good communication and presentation skills, for one-on-one or group interactions
A true advocate for the brand, able to understand and define every customer’s specific needs and interests, and encourage them to be excited about the potential the brand’s products can offer in their lives - embedding a tangible sense of loyalty in every interaction
Being able to demonstrate an understanding of the importance of data entry when processing data, and how it affects the wider business
Some previous experience in a Supervisory role within a similar industry, would be an advantage
Must be 21+
Fully Flex but must work a min of 2 weekends a month depending on the businesses needs. This requires working all if not most events.
We design omnichannel retail experiences for brands across Europe to positively impact ROI. With people, intelligence and performance at our core, we help you deliver memorable experiences – whether virtual, physical or hybrid – to cement brand love and create the next customer for life. We enable clients to succeed across all platforms and markets, providing rapid, actionable insights throughout the journey to facilitate efficiency and increase profitability.
Physical: Put your brand in the hands of product experts that know how to tell your story, nurture loyalty, and deliver sales success.
Virtual: Combine video, live chat and social selling to connect with your customers, no matter where they are.
Hybrid: Utilise all our expertise to create a truly omnichannel solution – reaching your customers across the retail landscape.
We exist to build relationships that unlock potential. We are straight talking, smart people who enjoy collaborating and asking the big questions that push us forward.
This company culture allows us to offer high quality, data driven retail experiences that build connection and drive growth. It’s through these that we are able to engage a more valuable community for the future of your brand.
To talk about how we can help improve your retail business performance, get in touch with freya.wakefield@stellar.global
