Job Description

To oversee and coordinate daily team operations to ensure efficient task execution, optimal resource utilisation, and a consistent workflow that meets operational objectives and quality standards.

Hello Future Team Leader (Commercial Wesbank)

Welcome to FNB, where we believe help is at the heart of human greatness. Our vision is to be a great business to help create a better world.

As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Job Profile Summary

To oversee and coordinate daily team operations to ensure efficient task execution, optimal resource utilisation, and a consistent workflow that meets operational objectives and quality standards.

Are you someone who can:

• Control expenditure and identify process improvements to contain and reduce costs
• Deliver consistent sales support services to ensure a seamless customer experience and high client retention.
• Monitor and manage the resolution of complaints and ensure the resolution of escalated complaints that leads to improved delivery of service.
• Creates solutions to meet customer demands
• Drive significant sales growth and profitability
• Deliver internal and external customer service excellence through adherence to quality service standards
• Manage risks in own area of responsibility
• Ensure development and continuous value add improvement to operational processes
• Manage team delivery against goals around area of responsibility
• Manage performance moderation, disciplinary action, recognition, and retention processes in line with HR policies and procedures
• Participate in Talent Management practices and processes in line with HR policies and procedures
• Implement employment equity plan targets in all recruitment and employee movement activities
• Manage performance of employees by clearly defining goals and objectives and providing direction, coaching and regular feedback.
• Maintain of expert knowledge on specific products, pricing, application procedure, processing and timelines to drive and achieve relevant product and service targets
• Ensure skills are transferred in specific functions
• Ensure conflict resolution and respond to any complaints or concerns
• Set relevant stretch goals for team and motivate achievement
• Collate, manage, and report on daily, weekly, monthly operational progress as aligned to strategic objectives
• Track, control, and influence sales activities with the specific aim to increase and improve operational efficiencies and do Call Quality Management (CQM) through random sampling of call monitoring, for the industry
• Manage the core processes and ensure that the correct procedures are applied, and transactions / procedures are processed and followed by the team

You will be an ideal candidate if you meet the below minimum requirements:

• A relevant tertiary qualification, Advanced Diploma in Banking, Finance, Business Management, or a related field.
• Preferred Qualification – Relevant degree.
• Have 4-6 years of relevant experience in commercial banking, asset finance, or credit environments.
• Demonstrate strong leadership capabilities, including the ability to coach, motivate, and manage team performance.
• Sound understanding of commercial/asset finance products and credit processes
• Strong risk assessment and decision-making skills
• Ability to analyse financial information and customer needs

You will have access to:

• Opportunities to network and collaborate
• Challenging Working Environment
• Opportunities to innovate

We can be a match if you are:

• Always doing the right thing – Fight for ethical conduct and transparency, both inside and outside
• Curious – Believe in insight, creativity, and its power to unlock value
• Deeply Invested – Take initiative and be a leader in your own right
• Valuing differences – Be inclusive, gracious, decent, and humble
• Building Trust not Territory – Crete a culture of sharing
• Courage – We’ve built a culture of bravery by speaking our minds and encouraging others to do the same

Are you interested to take the step? We look forward to engaging with you further.Apply now!

All appointments will be made in line with FirstRand Namibia’s Employment Equity plan.

The Group actively supports the recruitment and advancement of people with disabilities. We encourage that candidates voluntarily declare their disability and consult the Group should they require reasonable accommodation

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Important Closing Date Note

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

16/06/26