Job Summary

We are looking for a high-energy
Team Leader
to provide effective guidance and manage our team's daily operations
.
You will be responsible for
managing and motivating team members
to ensure everyone is performing against set targets
.
This role requires a leader who
sets a strong example, reviews performance
, and provides
consistent coaching
to engage the team and achieve collective goals
.
As the primary contact point for all team members, your communication and interpersonal skills must be exceptional
.

Key Responsibilities

Performance Management & Coaching

• 
  Target Setting:
  Set clear performance targets for both individuals and the team, consistently measuring and monitoring progress
  .
• 
  Coaching & Motivation:
  Work closely with the team to provide guidance, quality feedback, and daily motivation
  .
• 
  Skill Development:
  Ensure comprehensive training and development plans are maintained for all team members
  .
• 
  Evaluation:
  Conduct regular performance reviews and manage the fair and consistent application of disciplinary measures when necessary
  .
• 
  Recognition:
  Proactively recognize high performance and reward team accomplishments
  .

Operational Excellence

• 
  Daily Operations:
  Manage day-to-day line activities, including prioritizing tasks and performing risk/impact assessments to achieve Service Level Agreements (SLAs)
  .
• 
  Process Optimization:
  Use a proactive and creative approach to optimize existing procedures and workflows
  .
• 
  Resource Management:
  Utilize company methodology and team input to meet attendance and retention targets
  .
• 
  Escalation Support:
  Provide expert assistance in handling demanding customers and resolving complex escalations
  .

Leadership & Culture

• 
  Team Environment:
  Cultivate an inspiring work environment defined by an open communication culture
  .
• 
  Strategic Alignment:
  Keep the team updated on business developments, new product lines, and industry changes
  .
• 
  Engagement:
  Suggest and organize team-building activities to strengthen collaboration and morale
  .
• 
  Inspiration:
  Lead by example to inspire excellent levels of individual performance and customer satisfaction
  .

Requirements

• 
  Experience:
  A proven track record as a Team Leader or Team Coach
  .
• 
  Communication:
  Excellent coaching, verbal, and written communication skills
  .
• 
  Development Skills:
  Strong proficiency in people-development through call listening, auditing, and providing constructive, quality feedback
  .
• 
  Aptitude:
  A creative thinker with the ability to navigate demanding customer interactions and escalations
  .
• 
  Personality:
  An energetic and motivating individual who thrives on team success
  .
• 
  Work Setup:
  Amenable to working from a home environment on US Business Hours while maintaining production standards
  .