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Department: Center Operations
Entity: Team members affiliated with Joint Ventures
Location: O'Fallon, MO, Lake Saint Louis, MO and Wentzville, MO
Job Relationships
Responsible to: Regional Operations Manager
Assignments received from: Regional Operations Manager, On-Site Manager
Positions supervised: Rad Techs, Medical Assistants, Patient Care Coordinator
In a collaborative manner, the Team Leader will provide support to the Medical Providers, Radiologic Technologist, and patients through a variety of tasks, including but not limited to patient care management, organization, and communication.
The Team Lead completes all activities accurately, with high quality and in a timely manner while living our vision and mission to become the urgent care Partner of choice by re-defining value and access to quality care through an effortless experience, a culture of care, and seamlessly integrating with our partners and communities. This vision is achieved through our five core values of Collaboration, Innovation, Diversity and Inclusion, Integrity and Accountability.
Job Requirements
Education
Work Experience
Required Licenses/Certifications
One of the following certifications is required (or must obtain within 15 months of hire):
Or the following certifications are excepted at the time of hire:
Additional Knowledge, Skills and Abilities Required
Core Competencies:
Collaboration Takes ownership for collectively establishing productive partnerships and relationships and seek to gain joint understanding of priorities and objectives so that the greater good of the organization and those we serve is always at the forefront.
Innovation Consistently uses good judgment, applying creativity to overcome obstacles and increasing effectiveness and efficiency though process and other forms of innovation.
Diversity and Inclusion Fosters diversity and inclusion, to be able to better understand team members, our customers and partners. Engages the strengths and talents of each GoHealth team member, creating an environment of involvement, respect and connection where the richness of ideas, backgrounds and perspectives are harnessed.
Integrity Models and practices the highest ethical and professional standards; demonstrates pride and personal interest in our patients, partners and fellow team members, deeply engaging in the business. Makes decisions, with a focus on doing the right thing; treats team members, our customers, partners and vendors with dignity, consideration, openmindedness and respect.
Accountability Always shows initiative, demonstrates a bias to action and gets things done. Actively accepts responsibility for diverse roles, obligations and actions that positively influence patient and customer outcomes, our partnerships and the healthcare needs of our communities.
Additional Knowledge, Skills, and Abilities Preferred
None
Essential Functions
Essential functions are those tasks, duties and responsibilities that comprise the means of accomplishing the job’s purpose and objectives. Essential functions are critical or fundamental to the performance of the job. They are the major functions for which the person in the job is held accountable. Following are the essential functions of the job.
ESSENTIAL FUNCTIONS
- Supervise and support team members and business operations.
- Ensure day to day operations including cash deposits, ordering, inventory management, call backs, etc. are completed regularly with follow-up from ROM.
- Conduct monthly inventory
- Responsible for order approval
- Assist ROM in resolving patient concerns at the center.
- Provide weekly oversight of calibrator calls.
- Drive KPIs and Strategic Initiatives in partnership with ROM (NPS, LWOBs, GoReg, Registration Errors, Conv Pay, Quality Metrics, Etc.)
- Responsible for site walk-throughs
- Assist center with patient rushes and be available to step in last minute to fill open shifts/call outs without the use of Premium pay.
- Assist with MOD duties such as during weekly leadership meetings, conference calls, leadership events, weekends, etc.
- Conduct performance review, assist in the training and assessment of team members assigned to the center.
- Participates in interviewing and provides feedback on new hire selection
- Conduct patient registration, which includes securing required paperwork and insurance documentation, and verification of insurance and patient eligibility.
- Process co-pays and schedule patient appointments for assigned center.
- Coordinate provider referrals to assigned Specialist.
- Answer patient questions regarding their care and keep them informed of their status.
- Inform technical staff of patient flow.
- Prepare patients for examination, which includes conducting interviews to verify patient information, record medical history; confirm purpose of visit;
- Perform preliminary physical test (blood pressure, weight, temperature, etc.) for vital signs and escalate critical cases to provider as needed.
- Conduct point of care testing as needed (i.e., flu, strep, urinalysis, ECG, HCG); and provide patient information to provider.
- Responsible for stocking supplies and maintenance of exam rooms, front desk, and reception area; ensure providers have medical supplies needed.
- Responsible for completing order sheets to maintain supply inventory levels; regularly check expiration dates on supplies.
- Responsible for maintenance of medical records and scanning charts to patient files.
- Answer phone calls, collect and sort daily incoming and outgoing postal correspondence
- Ensure reception is well maintained
- Conduct courtesy call-backs for patient follow-up.
- Perform opening and closing duties, which includes cashing out, end-of-day communication, and securing the building.
- Follow operating instructions to perform and document daily controls and calibration of equipment; maintain Quality Assurance/Quality Control logs for equipment troubleshoot breakdowns, perform preventive maintenance, and submit repair tickets as needed.
- Partner with Market PBP (people business partner) to issue DANs/PIPs in accordance to our policies
- Assist Market Specialist with call out management if needed
All other duties as assigned.
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If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
GoHealth partners with innovative and award-winning health systems to simplify and improve the way customers across the U.S. access high-quality healthcare for non-life-threatening conditions. Its on-demand care platform serves as the physical- and digital-front door to its 12 prominent health system partners and the communities they serve across 16 states, providing seamless access to care for more than 50% of Americans. GoHealth’s unique partnership model, consumer-centric approach and technology focus enables effortless, personalized, and connected on-demand care at nearly 400 co-branded neighborhood centers across the nation. Whenever follow-up treatment is needed, GoHealth’s connected care model provides customers with seamless same- and next-day access to robust networks of expert primary, specialty, and emergency care providers. GoHealth is committed to increasing access to quality care across the country, expanding inclusivity and removing barriers to wellness for all people.
