Job Description

Do you enjoy leading people, developing teams and making a genuine difference in your local community?

As a Service Delivery Team Leader, you will lead and support a team of care workers delivering in-home services across the Central Coast region. This is a hands-on leadership role where you will spend time supporting employees in the field, driving performance, promoting safe work practices and ensuring exceptional outcomes for clients.

This is a part-timeposition on an initial 12 month contract, with a mix of field-based work, work from home flexibility and operational leadership responsibilities. Occasional travel to our Sydney (Bella Vista) office will be required.

What's on offer

• Part-time position (20 hours per week) - 12 month contract.
• Salary packaging benefits.
• Opportunity to lead and develop a large community-based workforce.
• Varied role combining leadership, coaching and operational support.
• Flexible work arrangements including field-based work and work from home opportunities.
• Ongoing training and professional development opportunities.
• Supportive leadership team and collaborative culture.

What we're looking for

• Previous people leadership experience.
• Experience within the community, aged care or health sector will be highly regarded.
• Demonstrated ability to coach, mentor and develop employees.
• Confidence managing performance conversations and providing constructive feedback.
• Strong interpersonal and stakeholder engagement skills.
• Well-developed organisational and time management skills.
• Commitment to client outcomes, quality standards and safe work practices.
• Ability to work autonomously while managing competing priorities.
• Relevant leadership qualifications are desirable.

The role

• Lead, coach and support a team of care workers.
• Promote a positive safety culture and support employee wellbeing initiatives.
• Conduct interviews, onboarding activities and inductions for new employees.
• Manage employee performance, attendance and compliance requirements.
• Complete workforce administration activities including payroll-related tasks.
• Support client escalations and service-related enquiries.
• Conduct one-to-one meetings, field assessments and team meetings.
• Work closely with Human Resources and operational stakeholders to support employee matters.
• Contribute to service improvements and operational outcomes.
• Participate in Contact Centre support rotations when required.

Why choose Silverchain

Everyone at Silverchain, from our care teams to leadership, plays a vital role in delivering Best Care. It's a team effort. Best Care is care that is safe, personal, connected and effective.

We are proudly one of the few Australian home care providers accredited in both national health and aged care standards. This means the quality of care we provide is expected to meet the same standards as a hospital or residential aged care facility.

As a not for profit organisation, our ambition is to create a better home care system for all Australians, and we develop innovative models of care to set the industry benchmark.

We'll also provide you with opportunities to help you develop and grow in your career, with training and education programs to help you achieve your goals.

How to apply

To submit your application, click 'Apply'.

At Silverchain, we recognise the positive contribution that a diverse workforce makes to our organisation where individuals can be authentic, are respected and celebrated. We strongly encourage applications from Indigenous Australians, people of all ages, gender, abilities, culturally diverse and linguistic backgrounds.

Kindly note that we do not accept applications via email. Unsolicited applications from agencies will not be accepted. We reserve the right to commence the recruitment process and extend or withdraw this advertisement prior to the closing date.