Foundever is hiring Team Leader Operations for International Hospitality Process We’re Hiring – Team Leader (International Hospitality Process)
📍 Location: Andheri Chandivali🎓
Education: HSC / Graduate💼
Experience: Minimum 1 Year as a Team Leader (Chat or Blended process only no back office experience) Prior experience from Hospitality Process
🌐 Process: International (Only international Process applicants should apply)
🕒 Shift Window: 24/7📅 Week Offs: 2 Rotational week off 5 Days Working
✨ What We’re Looking For:👨
💼 Experience in team handling🤝 Prior client management exposure📊 Strong in Excel & reporting🗣 Excellent communication skills👥 Proven people management & leadership skills⚡ Quick learner with strong adaptability📉 Experience handling attrition & shrinkage🎯 Key Skills:
✅ Team Management
✅ Client Handling
✅ MS Excel Proficiency
✅ Communication & Leadership
✅ Problem Solving & Adaptability
SkillsShrinkage
Attrition
Team Leadership
Customer Retention
Customer Satisfaction
(CSAT)
Chat/ Voice /Blended Process
Team Management
Leadership
Schedule Adherence.
Coaching & Feedback
People metrics
Foundever® is the next-generation service leader reinventing customer experience (CX). Our 150,000 people working across +45 countries partner with industry-leading brands to deliver integrated CX, digital operations and data solutions.
Each year we power 3.3 billion conversations in +60 languages to help more than 800 of the world’s top brands keep their promise in the moments that matter most. We simplify the complex CX landscape with scalable solutions that deliver seamless human experiences and solve real business and industry challenges. Using our people-led, technology-enabled and data-powered approach, we optimize and transform the customer and agent experience – changing the way things are done.
