We’re BDO, a global professional services firm connected to local markets. Our people work together to provide specialist expertise, helping businesses achieve their goals.
We inspire others, to go further. We create together, to reach higher. We build trust, to lead purposefully.
Whether you're building your future or starting your career with us, you won’t do it alone. From creating solutions for our clients to building careers for our people, we shape what matters, and that’s where you come in.
About the Role
The Team Leader – Workplace Experience provides operational leadership for BDO’s in‑office technology support, ensuringaconsistentandhigh-qualitytechnology servicesexperience. Overseeing Workplace Experience Specialists, this role ensures reliable face‑to‑face support, VIP engagement, meeting room and collaboration technology readiness, device lifecycle execution, site onboarding activities, andHelp Desktriage responsibilitiesacross on site and remote technology service providers
Our Technology Function
The Information Technology team is part of BDO’s shared services group, providing essential support across the firm and its Service Lines. Our mission is to deliver high-performing, secure, and reliable technology services nationally, enabling BDO professionals to work efficiently and confidently. We focus on innovation, resilience, and continuous improvement to ensure technologyremainsa strategic enabler for the business.
KeyResponsibilities:
This role will lead the onsite Workplace Experience team across assigned offices and take responsibility for the day‑to‑day workload coordination, quality assurance, onsite support rhythms, and ensuring alignment with asset lifecycle processes defined by the Asset & Configuration Lead. This role will work closely with Cloud Operations, Cloud Engineering, Security, People & Culture, Facilities, andexternalprovidersto deliver a cohesive end‑user technology experience across BDO offices.
About You
The Team Leader – Workplace Experience ensures that our people receive thetimely, empathetic, and high-touch technology supportrequiredto do their best work. This role has a primary onsite requirement of five days per week due to operational and client service needs.
The successful applicant is:
Why BDO?
Working for BDO you will be part of a growing and market leading professional services firm.
Our national and global footprint provides our people with opportunities to work on interesting client engagements, across diverse industry sectors and services.
Our open and collaborative culture ensures access to Partners and professional mentors, to guide and accelerate your professional career, across a wide array of career pathways.
We provide our people with various health and wellbeing, social, financial, and professional development benefits to help realise what’s possible.
Participate in fitness challenges or take advantage of exclusive discounts to corporate health insurance, gym memberships and wellness facilities via our BWell program. Access benefits such as travel perks, retail discounts, employee referral rewards, study, and professional development support.
Our leave options cater to the unique needs of our people; and include enhanced family support, cultural and religious leave, and options to purchase additional leave. You can also give back and get involved in community initiatives via our BCaring program.
With a strong focus on learning and growth, we provide on the job training and formal development programs to help you succeed in your role and develop your skills and experience.
Our culture is underpinned by our core values (One, Bold, Human, Heart and Strive).
We are proud to be recognised as an Inclusive Employer for 2025-2026 by Diversity Council of Australia and a 2024-2025 Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA).
BDO is committed to inclusive and accessible recruitment practices. If you require any reasonable adjustments to support your application or interview process, we encourage you to contact our Talent Acquisition team at recruitment@bdo.com.au
BDO is a trusted adviser to clients seeking audit, tax and advisory services. As one of the world’s leading audit and accounting organisations, we have clients of all types and sizes from large corporate organisations to private businesses, entrepreneurs and individuals across an array of industry sectors.
At BDO, we are guided by our values that are the foundation of what we deliver: IDEAS | PEOPLE | TRUST.
This is about delivering ideas and advice that create value; quality-driven people who are motivated by providing exceptional client service; and being trusted to get the job done.
Talk to us today.
