Role Overview

We are looking for a Team Leader to manage and drive VAS sales (Retail Finance, RC

Transfer, and other services) by leading a team of tele calling executives and

maximizing revenue

Key Responsibilities

•
Manage and drive performance of
C2C operations
with
VAS
through tele calling

team

•
Ensure daily and monthly achievement of
Retail,
and
VAS revenue targets

(Finance, RC Transfer, other services)

•
Drive higher
attachment rate of VAS on Retail closures

•
Coach team on
VAS pitching, objection handling, and conversion

techniques

•
Monitor daily performance and improve
conversion from Retail to VAS

•
Collaborate with
Retail team
to ensure seamless handover for VAS pitching

•
Track and improve
team productivity (calls, talk time, conversions)

•
Maintain discipline on
CRM updates and process adherence

•
Handle escalations and support team in closing high-value opportunities

•
Work on document collection to ensure smooth end to end process for VAS

Required Skills

•
Strong sales and upselling skills

•
Experience in
team handling and coaching

•
Good understanding of
finance / RC transfer products (preferred)

•
Strong objection-handling and negotiation ability

•
Target-driven mindset with focus on revenue

Eligibility

•
Graduate with 3–7 years of experience

•
Experience in telecalling / inside sales / VAS / financial products preferred

•
Prior team handling experience is a plus

•
Fluent in English, Hindi and
Kannada or Tamil
. Need at least one between Tamil or

Kannada language.
How performance will be measured

•
VAS revenue achieved

•
Attachment rate on Retail

•
Conversion rate (Retail to VAS)

•
Team productivity and target achievement