Job Description

ABOUT TRADEBYTE

At Tradebyte, we work with the biggest players in e-commerce - from trendsetting fashion brands to major online retailers. Our goal is to create a workplace where everyone feels valued, supported, and empowered.

We offer flexible work schedules, professional development opportunities, and a real commitment to work-life balance. We embrace diverse perspectives and ensure that every voice is heard and respected, because you’re unique and that matters to us.

As we continue to grow, we’re looking for new colleagues who share our passion. Love what you do - do what you love. Join Tradebyte, an independent company within the Zalando Group!

THE ROLE AND THE TEAM

As Team Lead, Strategic Customer Success, you will empower and develop a team of Senior CSMs driving long-term value for our key accounts. You will shape team strategy, build a culture of psychological safety and shared accountability, and partner directly with senior executive stakeholders. We value authentic, inclusive leadership and look for someone who thrives on building meaningful, trust-based relationships both remotely and through intentional, periodic client visits.

WHAT WE’D LOVE YOU TO DO (AND LOVE DOING)

• Coach & Develop: Manage and mentor Senior CSMs, fostering an inclusive environment that supports individual growth and high performance.
• Cultivate Team Culture: Set clear, achievable goals and continuous feedback loops that promote shared accountability and continuous learning.
• Portfolio Health & Growth: Oversee the long-term health, retention, and strategic expansion of your team's account portfolio.
• Cross-Functional Strategy: Align account plans with cross-functional teams to deliver measurable, lasting value for our customers.
• Strategic Executive Escalations: Act as a trusted advisor during critical customer moments, turning challenges into clear, collaborative solution plans.

WE’D LOVE TO MEET YOU

• Inclusive Leadership & Coaching: Demonstrated ability to support, empower, and scale diverse individual contributors into confident decision-makers.
• Strategic & Growth Mindset: Skilled at looking beyond day-to-day operations to identify sustainable opportunities for account evolution.
• Transparent Communication: Ability to align cross-functional teams and convey complex insights clearly to diverse audiences.
• Commercial Acumen: Fluent in evaluating account health, retention signals, and revenue alignment with empathy and business rigor.
• Relational Proximity: Willingness to engage key accounts in person when it creates high impact, balancing business travel with smart remote collaboration.

OUR OFFER

Tradebyte provides a range of benefits, here’s an overview of what you can expect. Ask your Talent Acquisition Partner to learn more about what we offer.

• Employee shares program
• 40% off fashion and beauty products sold and shipped by Zalando, 30% off Lounge by Zalando, discounts from external partners
• 2 paid volunteering days a year
• Hybrid working model - work where it works for you within Germany or the UK, with occasional office attendance required for moments that matter.
• Work from abroad for up to 30 working days a year
• 27 days of vacation a year to start for full-time employees
• Relocation assistance available (subject to prior agreement)
• Family services, including counseling and support
• Health and wellbeing options (including Wellhub, formerly Gympass)
• Mental health support and coaching available
• Drive your development with our training offerings and biannual peer-to-peer review