Job Description

JOB OBJECTIVE(S)

▪ To define and drive the overall quality assurance strategy, ensuring the Lab's software deliverables meet the highest standards of quality, reliability, and compliance.

▪ To establish and enforce best practices, processes, and methodologies for software testing and quality assurance. ▪ To lead and mentor the QA team, fostering a culture of continuous improvement and proactive defect prevention.

▪ To collaborate with cross-functional teams to align quality assurance efforts with business and technical objectives. ▪ To ensure effective risk management by identifying, assessing, and mitigating software quality risks

▪ To provide stakeholders with accurate and timely quality metrics and insights to support informed decision-making

▪ To ensure compliance with contractual, legal, regulatory, and industry standards, verifying test objects against these requirements.

▪ To drive automation, efficiency, and innovation in software testing practices to improve product quality and delivery timelines.

DUTIES & RESPONSIBILITIES

Define and implement the overall QA strategy, ensuring alignment with business goals and best practices.

▪ Oversee requirement clarifications, acceptance criteria, and test coverage to maintain high software quality

▪ Establish, enforce, and continuously improve QA standards, processes, and automation strategies

▪ Supervise test execution across all levels, ensuring defects are identified, documented, and resolved.

▪ Track and report key QA metrics while managing risk identification and mitigation.

▪ Lead API testing, SIT coordination, and post-implementation validation.

▪ Evaluate third-party software for compliance with quality standards.

▪ Mentor and guide the QA team, fostering continuous learning and process improvement.

▪ Maintain confidentiality of all Information entrusted while delivering projects.

▪ Comply with the principles and policies in the Information Security Handbook. ▪ Performs other functions as may be required for the business to achieve its strategic objectives.

JOB REQUIREMENTS

Education

▪ Minimum of a first degree or its equivalent in computing or related disciplines ▪ Masters, MBA or a recognized professional certification will be an added advantage

Experience

▪ Minimum experience – 5+ years of experience in IT quality management

KEY COMPETENCY REQUIREMENTS

Knowledge ▪ Proven experience in testing medium-high complexity IT systems ▪ Proficient knowledge ofstructured system analysis and design ▪ Proficient knowledge of quality management best practices and standards (ISO9001, TS16949, etc.) ▪ Proficient knowledge of core IT (Infrastructure, Applications) ▪ Working knowledge of quality management methods and tools ▪ Knowledge of test automation tools ▪ Understanding of the agile development process (Scrum)

Skill/Competencies Core SFIA 5 Skill Requirements ▪ Testing (Test 4) ▪ Process Automation ▪ User Experience Analysis (UNAN 4) ▪ User Experience Evaluation (USEV 3) ▪ Service Acceptance (SEAC 4) ▪ Quality Management (QUMG 5) ▪ Quality Assurance (QUAS 4) ▪ Quality Standards (QUST 3) ▪ Conformance Review (CORE 4)

Other SFIA 5 Skill Requirements ▪ Learning Delivery (ETDL 3) Other Required Knowledge and Capabilities • Good strategic planning and management skills • Good interpersonal and communication skills and the ability to work effectively with business stakeholders • Sound conflict management skills