Team Lead Reception Services - (260007RM)
Provides services to patients and visitors at a reception desk. Provides directions, answers patient information calls, and provides general customer service to all customers.Provides support to supervisor with scheduling, Kronos timekeeping, ordering of supplies, and supervisory duties in absence of the department's supervisor.Additional Responsibilities
Performs other duties as assigned.Complies with all policies and standards.For specific duties and responsibilities, refer to documentation provided by the department during orientation.Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.
High School Equivalent / GED (Required) Work Experience
5+ years related experience in a customer service position (Required) and 2+ years experience in a Hospital/Medical setting (Required) Knowledge, Skills, & Abilities
30 wpm typing speed (Required proficiency) Prior computer experience (Required proficiency) Excellent interpersonal skills (Required proficiency) Familiar with hospital codes Licenses and Certifications
Must become First Aid Certified (Required within 6 Months) Physical Demands
Standing Occasionally Walking Occasionally Sitting Constantly Lifting Rarely 20 lbs Carrying Rarely 20 lbs Pushing Rarely 20 lbs Pulling Rarely 20 lbs Climbing Rarely 20 lbs Balancing Rarely Stooping Rarely Kneeling Rarely Crouching Rarely Crawling Rarely Reaching Rarely Handling Occasionally Grasping Occasionally Feeling Rarely Talking Constantly Hearing Constantly Repetitive Motions Frequently Eye/Hand/Foot Coordination Frequently Travel Requirements
10%
: United States-Ohio-Beachwood
3999 Richmond Road
3999 Richmond Road
Beachwood 44122
: Support Services
: Ahuja_Medical_Center
: Full-time
: Regular - ShiftVariable
: Standard
: Professional
: No
Remote Work: No
: Sep 5, 2026, 4:00:00 AM
Founded in 1866, University Hospitals serves the needs of patients through an integrated network of 23 hospitals (including 5 joint ventures), more than 50 health centers and outpatient facilities, and over 200 physician offices in 16 counties throughout northern Ohio. The system’s flagship quaternary care, academic medical center, University Hospitals Cleveland Medical Center, is affiliated with Case Western Reserve University School of Medicine, Northeast Ohio Medical University, Oxford University and the Technion Israel Institute of Technology. The main campus also includes the UH Rainbow Babies & Children's Hospital, ranked among the top children’s hospitals in the nation; UH MacDonald Women's Hospital, Ohio's only hospital for women; and UH Seidman Cancer Center, part of the NCI-designated Case Comprehensive Cancer Center. UH is home to some of the most prestigious clinical and research programs in the nation, with more than 3,000 active clinical trials and research studies underway. UH Cleveland Medical Center is perennially among the highest performers in national ranking surveys, including “America’s Best Hospitals” from U.S. News & World Report. UH is also home to 19 Clinical Care Delivery and Research Institutes. UH is one of the largest employers in Northeast Ohio with more than 30,000 employees.
