Job Description

YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.

Would you like to become part of the world's most international company?

A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.

Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!

YOUR TASKS:

• Lead Pickup & Delivery operations by monitoring courier performance, ensuring on-time pickups, Right Day Delivery (RDD), and compliance with DHL service standards.
• Coordinate with Customer Service, Commercial, Finance, and Operations teams to resolve shipment exceptions, delivery issues, export-related concerns, and customer service incidents.
• Drive operational excellence through route optimization, performance monitoring, GEMBA activities, and continuous process improvement initiatives.
• Ensure compliance with DHL policies, GSOP requirements, SOPs, and HSE standards while maintaining accurate shipment visibility, scanning compliance, and operational reporting.
• Support departmental and revenue targets by maximizing pickup opportunities, improving service quality, coaching couriers, and proactively addressing operational challenges.

YOUR PROFILE:

• Bachelor Degree (or equivalent) with at least 1-3 years of relevant experience.
• Good knowledge of software/technical skills (MS Office, CRMs).
• Good Interpersonal Time Management & People Management skills.