Job Description

Team Manager, Professional Services

About the Role

We are looking for a Team Manager, Professional Services to join our Delivery organisation. This is a critical leadership role responsible for leading a high-performing team delivering implementation, consulting, and customer-facing solutions.

You will play a key role in ensuring customers successfully adopt and realise value from our products through high-quality project delivery and strong collaboration across internal and external stakeholders.

This is an exciting opportunity for a commercially aware delivery leader with strong consulting capability and a passion for driving customer outcomes.

What You’ll Be Doing

• Lead, coach, and develop a team of Professional Services consultants, project managers, and delivery specialists
• Oversee the successful delivery of customer projects, including technical implementations, customisation, and consulting engagements
• Partner with senior stakeholders, including C-suite customer leaders, to understand business goals and define success outcomes
• Manage complex and time-sensitive programmes, ensuring risks, timelines, and dependencies are effectively controlled
• Drive continuous improvement in delivery processes, frameworks, and operational standards
• Collaborate cross-functionally with Customer Success, Sales, Product, Engineering and Support teams to support adoption and long-term customer value
• Contribute to scoping, proposals, statements of work, and delivery estimates with strong commercial awareness
• Monitor delivery performance, team utilisation, and customer satisfaction, using data to drive decisions
• Act as an escalation point for customer issues, resolving challenges with professionalism and urgency
• Support team development through performance management, coaching, and career growth

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What We’re Looking For

Essential Skills & Experience

• Experience leading or mentoring customer-facing delivery or Professional Services teams
• Strong background in project delivery, implementation, or consulting environments
• Ability to manage complex projects with clear governance, risk management, and stakeholder engagement
• Experience working with senior executive level stakeholders, including especially at enterprise customers
• Strong communication and influencing skills with an ability to translate customer needs into practical solutions
• Commercial awareness, including exposure to scoping, proposals, resourcing, or statements of work
• Experience using data and insights to monitor performance and drive improvements
• Strong digital literacy, including understanding of technical architecture, data schemas at APIs.

Desirable

• Experience in SaaS, technology, digital, or education environments
• Exposure to consulting methodologies or structured problem-solving approaches
• Experience driving process improvement and operational efficiency initiatives

Location & Work Setup

This is a full-time role operating on a hybrid working model (<25% travel to London office or client site when required).

Your Rewards & Benefits

We know you’ll do great work, so we give a lot back with some of the best benefits in the business.

Our benefits are designed to support you at every stage—professionally and personally—including flexible working, wellbeing support, and opportunities for career growth. We recognise that one size doesn’t fit all, so our programmes are tailored to meet the different needs of our diverse colleagues and their families.

Please see our attractive UK benefits here: Home - Pearson Benefits

Ready to make an impact?
Apply now and play a key role in driving delivery excellence, customer success, and long-term value through Professional Services at Pearson.

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