Key Responsibilities

Strategy
• Contribute to and support the Bank’s and Department’s vision, business model, strategies, and growth plans.
Business
• Lead the IS team in daily sales activities, ensuring sales targets are met while safeguarding client’s interests and ensuring positive client experience.
• Supervise IS team members to ensure ethical and professional sales behaviours and practices, as well as complete and compliant transaction documentation.
• Support Affluent Distribution, Business Banking, and Personal Banking in sales activity planning and execution, issue resolution, and insurance sales growth.
• Work closely with stakeholders and Insurance Service Providers (ISP) to ensure sales and service quality align with the Bank’s standards.
• Assist in client inquiries, complaint handling, and problem resolution.
Processes
• Oversee and guide the IS team in sales closures, proper documentation, exceptional approvals, and post-trade callbacks to protect both the customer’s and the Bank’s interests.
• Ensure the team fully understands and adheres to the latest sales process guidelines.
People & Talent
• Lead by example, fostering an ethical sales culture and strong valued behaviours.
• Hire, mentor, coach, and train IS team members for personal development and skills enhancement.
• Retain valuable talent and establish succession plan.
Risk Management
• Ensure all sales activities comply with internal policies and external regulations, minimizing legal and regulatory risks.
• Ensure insurance products offered are suitable for clients’ needs and financial situations, reducing the risk of mis-selling and disputes.
• Provide continuous risk management briefings to IS team members to enhance their awareness and ability to handle potential risks.

• Maintain vigilance in approving transactions to detect and prevent fraudulent activities.
• Collaborate with product managers and process owners to enhance product development and strengthen risk controls.
• Report identified risks, customer complaints, regulatory breaches, and operational failures to the relevant department or line manager for timely resolution.
Governance
• Maintain awareness and understanding of the regulatory framework within which the Bank operates.
• Ensure full compliance with regulatory requirements and expectations.
• Ensure all IS team members fulfil industry licensing requirements and are certified for the product they sell.
Regulatory & Business Conduct
• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key stakeholders
• Banca Product Team
• Wealth Solutions Policies and Processes Team
• Affluent Distribution – Frontline and Sales Leaders
• Business Banking – Frontline and Sales Leaders
• Insurance Service Providers (ISP)
Other Responsibilities
• Embed Here for good and Group’s brand and values in Malaysia/ Wealth Solutions/ Bancassurance.
• Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.

Skills and Experience

• Insurance/ Takaful Product Knowledge
• Regulatory Compliance Knowledge
• Financial Planning Advisory
• Data Analytics & Performance Reporting

Qualifications

Education
• Bachelor Degree or Above
Licenses
• Insurance/ Takaful Licenses
Language
• English

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
Flexible working options based around home and office locations, with flexible working patterns.
Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.