Standard Bank Group

Team Lead, Platform Integrations

Standard Bank Group  •  Lagos, NG (Onsite)  •  13 days ago
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Job Description

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

Responsible for the stability, performance, and reliability of our digital banking core. Oversee the L2/L3 support operations that bridge the gap between the Finacle Core Banking system and our modern service layers. Ensure “zero-downtime” operations by leading rapid incident response, performing deep-dive root cause analysis (RCA), and collaborating closely with the Finacle Core team to resolve complex integration bottlenecks.

  • Finacle Support Liaison: Serve as the primary technical point of escalation for all integration issues involving Finacle and coordinate with the Core Banking team to troubleshoot data discrepancies, connectivity drops, and API failures.
  • Incident Command: Lead the response to high-priority production incidents. Ensure clear communication with stakeholders and drive the team toward rapid service restoration.
  • Environment Health: Monitor the stability of OpenShift and other servers, ensuring the optimal performance of the middleware services running within them.
  • Proactive Monitoring: Drive the strategy for advanced alerting and logging (using Grafana, Prometheus, ELK, or Dynatrace). Ensure that support teams are alerted to anomalies before they impact end-users.
  • Mean Time To Resolution (MTTR): Achieve an average MTTR of < 45 minutes for critical (P1) integration incidents.
  • Support Leadership: Manage a 24/7 or follow-the-sun support rotation, ensuring adequate coverage and healthy work-life balance for the team.
  • Change Success Rate: Maintain a > 98% success rate for all production patches and configuration changes.

Qualifications

  • BSc in IT, Computer Science or related field
  • Mater's degree, professional certification such as ITIL Foundation, Sun Certified Java Developer (SCJP), Oracle Certified Associate (OCA), Microsoft Certified Professional and Developer (MCP, MCSD) can be an added advantage.

Experience:

  • 7years deep operational understanding of Finacle Core Banking (e.g., troubleshooting Finacle Integrator, batch job failures, or ISO8583/REST messaging).
  • Expert-level ability to read and debug Java code.
  • Experience with Terraform/Ansible for environment automation and troubleshooting and Kafka/RabbitMQ for message-queue monitoring.

Additional Information

Behavioural Competencies:

  • Adopting Practical Approaches
  • Articulating Information
  • Conveying Self-Confidence
  • Interacting with People
  • Interpreting Data
  • Making Decisions

Technical Competencies:

  • Business Process Improvement
  • Data Integrity
  • IT Applications
  • IT Systems
Standard Bank Group

About Standard Bank Group

As a brand with a legacy of over 160 years in Africa, we have a deep understanding and belief in the boundless opportunities that this continent presents. Our vision extends beyond mere geography; it encompasses a profound recognition of the potential for growth that resonates within our people, customers, entrepreneurs, and all who share our unwavering commitment and passion for investing in Africa.

With a presence in 20 countries across sub-Saharan Africa, we have cultivated a diverse community of the most skilled, innovative, and creative minds in the industry. Our purpose is to drive Africa's growth, acting as a catalyst for inclusive and sustainable economic development in the regions we serve. We strive to improve the lives of our fellow Africans by conducting business in an ethical and responsible manner.

As a trusted partner, we consistently set higher standards and aspire to become better with each endeavour. We are more than just a banking institution; we are a driving force behind Africa's growth. Join us on this transformative journey. Together, we have the collective power to propel Africa into the future, making tangible progress for all who proudly call Africa home.

Industry
Finance & Insurance
Company Size
10,000+ employees
Headquarters
Johannesburg , ZA
Year Founded
1862
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