First Bank of Nigeria Ltd.

Team Lead, Payday Lending

First Bank of Nigeria Ltd.  •  Federal Republic of Nigeria (Onsite)  •  2 hours ago
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Job Description

DUTIES AND RESPONSIBILITIES

  • PortfolioGrowth&ProductPerformanceManagement
    Own and manage the payday lending portfolio for salary customers, driving growth, profitability, customer adoption, utilization, and revenue. Develop and execute business plans, monitor portfolio performance, evaluate trends, and implement initiatives that improve product penetration and business outcomes.
  • DigitalLendingProduct&CustomerJourneyOwnership
    Oversee the end-to-end digital payday loan proposition, ensuring seamless customer access, efficient loan processing, and an excellent customer experience. Lead product lifecycle management, enhancements, channel optimization, system improvements, and customer adoption initiatives to maintain a competitive and customer-centric offering.
  • Risk,Governance&ComplianceOversight
    Ensure portfolio quality and responsible lending through effective credit controls, risk management, regulatory compliance, operational governance, and adherence to internal policies. Manage audit observations, control issues, exceptions, and remediation activities while maintaining strong governance documentation.
  • Stakeholder,Operations&TechnologyManagement
    Collaborate with key stakeholders across Digital Banking, IT, Operations, Risk, Credit, Compliance, Legal, Audit, Marketing, and Customer Experience teams to deliver business objectives. Oversee technology performance, operational processes, issue resolution, automation initiatives, and system enhancements that support efficiency and scalability.
  • BusinessIntelligence,Reporting&TeamLeadership
    Drive data-led decision-making through analytics, portfolio insights, market intelligence, and competitor benchmarking. Prepare management reports, support business planning and budgeting, identify growth opportunities, and supervise, coach, and develop team members to ensure effective execution of payday lending objectives.

JOB REQUIREMENTS
Education
 Minimum Education: First Degree.
 Post graduate qualification in Business Administration and related certifications in Digital Product Management, Business & Data Analytics would be an advantage.

Experience
 Minimum experience – 5 years of general banking experience

First Bank of Nigeria Ltd.

About First Bank of Nigeria Ltd.

First Bank of Nigeria Ltd – Keeping You First

First Bank of Nigeria Limited (FirstBank) is Nigeria’s premier commercial bank and most valuable banking brand.

With over 10 million active customer accounts and more than 750 business locations, we provide a comprehensive range of retail and corporate financial services to customers and investors wishing to explore the vast business opportunities available in Nigeria and our business locations across Africa, Europe, Middle East and Asia.

To live our promise of ‘YOU First’, we design products and services to support your personal, family and business needs.

Our array of products – cards, channels, transfer services, loans & advances, deposit products, guarantees, distributorship financing, cash management and foreign trade service – create convenience for your transactions, empower your businesses and offer flexibility of choice.

Industry
Finance & Insurance
Company Size
10,000+ employees
Headquarters
Lagos Island , NG
Year Founded
1894
Website
firstbanknigeria.com
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